Last night was the worst service I EVER received I have been coming here for a year, and when I arrived I walked up to the medical line no one was there, as I waited the security didn't even come out for 3 minutes one person walked right in, and then he came out looks at me and says you just came I said no I been waiting a few minutes and I have a online order, he says oh, it's gonna be "a while wait,on online orders" like what, he proceeds to let 3 people who showed up after me in from the rec line, and then 3 more as I stand there still waiting, I end up leaving when he allowed another rec in before me that was a totally of 7 people. I got in my car and called the dispensary, called 12times before girl answered, she answered the phone laughing and talking to someone else before addressing me, and I asked to speak to manager I waited 35 minutes and no one answered all while sending messages on your chat on your website NO RESPONSE. I hung up, same girl answered I said can I speak to the manager please, she says oh we are busy I'll see if I can get him. I attempted to say something to her and she put me on hold, 15 more minutes and no one answered. I tried to call back by this time it was 8 pm and no answered. Need less to say I never got to pick up my order, the service is horrible and security guard is the rudest person I ever met. Since rec everything went down hill, I wait forever when in the store in line, rec is always helped first. Medical side seems to take forever and there's usually only one person there, I know because I come in twice a week. And there's about 4 at rec sometimes more. And y'all say making online orders is faster that's a lie! Some of the employees are nice, but this place is so unorganized. I attempted to call a little bit ago to speak with the manager but NO ONE answered again. I made sure to call after 9 when I knew you were open. So unfortunately I am writing a very true review of this dispensary and it's services.