K........k

Quality and staff were great. It’s a bit pricey, but top notch

I ordered online at about 12:15 pm. My order was confirmed and processing until about 10 minutes before they closed (10 pm). After many hours, I messaged through the app asking if maybe they couldn’t fulfill the order, or if they were just really busy. I never got a response. They were “preparing” my order for almost 10 hours before they cancelled it. It would have been nice to have been informed, or even acknowledged. Not a good first impression at all. I would have left the quality section blank, as I have no idea- didn’t get any product, but I couldn’t submit a review without it.