l........n

I’ve been going here for years. I love that they have a drive thru window so I can go by to grab my prescriptions with passengers (my kids) in the car. I got to the window today and was told I never checked a box to specifically pickup at the drive thru window so they could not help. They told me I must get out and go inside and it’s a new policy. The policy isn’t posted on the store’s own app, not when checking out, nor when I logged in. I went back to the app and checked every page in every which way. Nothing. Now I’m late for a doctor’s appointment. I was told to give feedback on the site but there’s nowhere to give feedback unless it’s for IT purposes. They really couldn’t be bothered to help a very frequent customer at all. I’m done. I shouldn’t be told “oh well. Come back without passengers” when there isn’t so much as a prompt when ordering asking where I’ll be picking up. I’ve never had this issue before. What an asinine thing to tell someone.