The Apothecarium - Plymouth Meeting

I’ve been going here for years. I love that they have a drive thru window so I can go by to grab my prescriptions with passengers (my kids) in the car. I got to the window today and was told I never checked a box to specifically pickup at the drive thru window so they could not help. They told me I must get out and go inside and it’s a new policy. The policy isn’t posted on the store’s own app, not when checking out, nor when I logged in. I went back to the app and checked every page in every which way. Nothing. Now I’m late for a doctor’s appointment. I was told to give feedback on the site but there’s nowhere to give feedback unless it’s for IT purposes. They really couldn’t be bothered to help a very frequent customer at all. I’m done. I shouldn’t be told “oh well. Come back without passengers” when there isn’t so much as a prompt when ordering asking where I’ll be picking up. I’ve never had this issue before. What an asinine thing to tell someone.

There horrible at customer service drove 45 mins to be told I got there to late to be seen cause it’s my first time there at that dispensary crazy went around the corner to verilife wit 10 mins before closing got treated the same as anyone else wow big difference

Went in today with my spouse who has anxiety and ptsd stemming from extreme physical and mental abuse. Wasn't allowed to go in together - it's fine. I went in first and was having a nice conversation with the woman at the desk. My spouse finally got buzzed in while we were discussing terpenes and I began telling my spouse about how I was learning. A male behind the desk began trying to talk over us to ask my spouse if they were purchasing anything to which my spouse replied "I don't know" out of frustration because we were mid sentence. The guy seemed annoyed and said "you don't know?" Like he didn't understand. My spouse was flustered (they get a lot of social anxiety) and repeated that they weren't sure while still looking to me. I could tell they felt uncomfortable and asked if they'd rather go outside and they agreed and left. The guy at the counter (apparently a supervisor) said "I was just asking them a question" to me and made a face like it was a silly situation. I replied "yeah, they have anxiety and they were overwhelmed" and he repeated "well I was just asking a question" and continued to make faces as if he wanted to confirm with everyone in the room how silly my spouse was being. I left and mentioned that the guy was mean (best thing I could come up with on the spot. I was furious) and called later to speak with Cindy. I did tell her I'd never return and I mean it. I explained to her what happened and her response was how the associate didn't know we were married (still unacceptable even if we weren't to imply another customers anxiety - a huge medical reason for getting marijuana in the first place - was silly) and how she couldn't speculate on the faces he made. She said she hoped I'd have a better experience elsewhere and that he didn't mean offense. The end. So yeah. I'll never go back. Spouse will never go back (obviously the staff thinks anxiety and feeling overwhelmed by multiple people talking to them at once is stupid anyways) and if you're not married to someone it's okay to talk about other customers to customers. You don't know their abuse or ptsd/anxiety history so learn a little compassion and don't be a complete dick just because someone is having a higher anxiety day and you don't like that they don't know how your "flow" works in store. I will absolutely have a better experience somewhere else, Cindy. Thanks for sticking up for your team member above trying to make sure that they're more sympathetic and gentle to customers who are there for medical reasons that you may not also experience or sympathize with.

SKETCHY/DISHONEST On Tuesday 10/8I went to this location to purchase 5 grams of Prism Runtz Sugar, being a featured sale item at $21/gram. Upon purchasing them and before leaving the parking lot I inspected the product. I opened 3 units of the product - each one showed evidence of being over heated AND stored on it's side before sale - product had leaked into the outer threads of all the containers, onto the cardboards of 2 boxes (1 significantly). I am sure after opening 3 consecutive containers with this issue that all product offered for sale has this issue. Quite frankly damaged underweight product should not be (and am guessing legally cannot be) offered for sale. I drove from Skippack to Plymouth Meeting for this product. The "manager" seemed to take little interest in the issue with the product (currently still listed as available for purchase) and also seemed to have little interest in compensating me for my time and trouble. AVOID THIS DISPENSERY - DISHONEST & POSSIBLY ILLEAGAL..