D........e

the tango I had was fire friendly service everytime

Everything thing has changed in terms of procedure due to the corona virus. However, customer service should still be paramount! My boyfriend asked for 8 grams of wax through a telephone order. and when got up to the balcony to retreive the bag he asked the bartender "this is 8 wax's?" Budtender "yes" he opens the bag (also no receipt given) and there two grams of shatter, not 8 grams of wax like he asked for . He goes back to the balcony states this is not what he ordered. She then asks for his receipt and realizes they never gave him one (also illegal ) goes back inside and brings a receipt, along with a dismissal. And each person he interacted with after dismissed him completely basically stating there was nothing they can do and they ran out of wax. One would think if you didnt have a requested product to notify the customer, so they can decide what they spend their money on, right? Especially since products cant be exchanged or refunded. They are basically saying you spend you're money here, and the dispensary will give you whatever they feel you should have. even if it's not what you requested. Then the budtender who rendered the product even ADMITTED his mistake yet there was nothing they could do to rectify the situation??? When we asked for the name of the budtender who made this mistake, who we assume was the manager interjected stating, their employee doesnt have to disclose a name. I am beyond frustrated that there isnt a customer service or corporate number to reach out and correct the situation, and appalled at the level of customer service and the lack of understanding from a consumer standpoint. You'd do better spending $200 dollars at a dispensary that let's you choose what you want.