J........e

As a medical cardholder, I would go to any other dispensary at this point for customer service but NETA. They care too little anymore for real medical patients and clearly care solely for the high volume sales to the general public as their strategic M.O. Recently their on-line order system was down for over 24 hours both Brookline and North Hampton, and the only possible customer service to call to speak to a real person was also down in both locations. After 15 attempts to call - no ability to leave a message or call back number- a NETA employee finally answered but offered no help or support in placing an order even though their online system was down. It was very time consuming and discouraging when your in Brookline to get told to travel 2 hours to north Hampton if you want product/services. It has prompted me to get real medicinal care support services and products in other great dispensaries in the greater Boston area.