Sanctuary - Gardner (Adult Use)
3/17/2025
Someone needs to oversee this establishment. Unfriendly, bullying tactics, disrespectful. They are the only medical dispensary in Gardner & they know it. Please send someone else to open a new medical site. I have been going to Fitchburg because of the decline & lack of professionalism, & knowing how to patiently help people. I was recently bullied & had a demeaning experience due to me asking questions about medical credits. The conversation was heating up, there were 3 other employees just observing & not diffusing the situation, I assume she was supervisor & they were terrified of stepping in to assist. She held my money & products behind the counter & wouldn't let me proceed until I understood everything she was saying/explaining to me about credits & she wanted me HAPPY before I left. I asked her to either give me my money back & I would leave or process my products. This went on for a few mins. back & forth, until I informed her I felt I was in a hostage situation or being reprimanded by my parents. She finally processed my order, gave me change back and it all fell on the floor, she then gave me more change from the register & informed me to have a nice day in all her sarcasm. I have a medical card for a reason, and I do not need to go into my local dispensary to be treated this way by trying to humiliate me & to make her point crystal clear. She wanted to explain the credits & how it works, but I didn't want to discuss my questions in front of all the staff. She did not offer to go to a quieter place. I didn't notice any other customers in the establishment at the time, but plenty of workers observing, they should have taken out some popcorn because they didn't step up to help me or her diffuse this. Needless to say I will not be returning, I honestly do not need their personal stress or baggage they are carrying. Very unprofessional!!! They have a monopoly going, that's for sure & it won't be improving, why would they? This occurred 2 days ago &I just didn't know what to do about this. AVOID!! If they have cameras at the register, it should show how long this went on. Sad day.....................