The leprechaun looking manager is the worst customer service....offers no solution just kicks you out when you call him out. Tell me this..whose fault is it if there is no consistency in policy at a business?... Whoever has the title of manager in it. Whether it is assistant or not you are responsible for the consistency at your business if you are a manager. Why would you want an idiot running your multi million/billion dollar business at the ground level. Imagine how much money you would make if you hired people that other people like.