My rewards account was lost, haven't been there since they where on nirvanacannabis.com, but a bummer nonetheless. The real issue was not getting the 20% discount for my online order. Lost a good $25. I'll admit, I should have payed attention to the total.. Otherwise, the place was, and has been really nice. The budtender was upbeat, helpful, and able to get another associate in on my decision making for popular choices since she is new. I'll update my review based on how my next visit goes. Thus far, good, but bad.