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I’ve been coming here for a while. Things have never run super smoothly, but I usually came during the day and paid cash, so I didn’t have many issues. Today was a different story. I placed an order online and went to pick it up. After waiting almost 45 minutes to get inside, I found out they don’t take Apple Pay, and when I tried to pay with my credit card, I was told I couldn’t use it unless I paid through some app. Apparently, they only take debit cards directly, but I don’t feel comfortable using my debit card for something like this. The whole process was unnecessarily complicated, and I ended up walking out without my order. On top of that, the staff just seemed (overworked and underpaid) tired and uninterested, like they really didn’t want to be there. Waiting that long just to deal with people who don’t seem to care wasn’t worth it. The management really needs to step up. They should simplify their payment options—get Apple Pay, let people use credit cards, or at least explain how payment works before someone waits in line for almost an hour. Unfortunately, after this experience, I might come back just to cash in my rewards, but that’s it. What I was trying to say is this: when things are this busy—when the entire waiting room is packed with no seats, the parking lot is so full people are triple parking and blocking each other in, and you can’t even drive through—there should be a system in place to handle the chaos. There needs to be an employee outside greeting people and managing the situation: “Hi, how are you paying today? Cash? Great, no problem. Credit card? Just a heads-up, you’ll need to use the app since that’s the only way we accept credit cards.” This simple step would save so much time and frustration for everyone. It’s clear there’s no leadership or effort to make things run smoothly, and it’s disappointing to see such a lack of care for customers.