D........z

BEWARE!! Spend your hard earned money elsewhere! I did not want to write this review but there lack of customer service really put me over the edge. I spent a fair amount of my money and ended up with product that was old, dry, and had been degraded into a very unpleasant smoke. My purchase was June 30th and the herb was harvested in December last year. I figured since the product was so old and dry that their customer service would have no problem resolving my issue. WRONG! they are unprofessional and tell me I can't talk to a floor manager after asking to speak with one multiple times. The first girl Tiana tells me that they can only give me a $10 discount after spending over $100 dollars on worthless product that I wouldn't let my dog smoke. I asked to speak to her manager and she lies to me by telling me she is the only manager in the store currently. 10 minutes later I get a call from another guy Akiem, he tells me that he can't do anything for me either but I was approved to get $10 towards my next purchase... After claiming that no managers are working, I drive 13 miles down there to talk to a floor manager. Guess what, there are multiple managers working to no suprise. I finally get 2 managers involved Matthew and David. After telling them my situation and that their product is unacceptable for what I paid, they tell me there is nothing they can do for me and once the product is sold, its sold. David then proceeds to tell me if I had a problem with the product, I have to complain to the manufacturer of the product because it's the manufacturers fault. This makes zero sense. If I'm buying a product and it's been degrading and drying up for months, that should be advertised or transparent. I work hard for my money and I expect my product to be grown this year considering we are 7 months in. I could have went to any other dispensary to spend my money and get fresh herb but I chose this company. You can spend your money here but this was my last purchase. I'm disappointed in the way they handled this issue and I hope who ever is reading this can avoid a similar situation.