t........t

I've been a patient of Patriot Care's for years now. Never been a problem until today. I called the dispensary (ahem, retail location - I'll get to that in a bit) as I had run out of money for the month and had gone unmedicated for a while and was wondering what sort of credits I had from my many purchases. I was told I had two $10 transportation credits, which they technically could not apply both at once (which has been standard for PC over the years) BUT since I was a longtime patient, and known by the retail location, that to come in anyway and they'd be able to make an exception this one time. I travelled from Waltham to Boston and was warmly welcomed by the person who I had talked to on the phone and let in upon showing my cards. This is where it gets cruel. I had ordered 2 pre-rolls, which amount to $16.00 without any discounts. I asked the cashier, after full confidence from the front desk person, if I could apply both transportation credits since I had traveled miles and lapsed on medication, and that I didn't actually have cash. The cashier asked a manager, who I have known for literally years, who then looked at me as if I was a completely new face and said "I'm sorry honey (pandering), we can only apply one." Fair enough, I asked to instead get one preroll covered by the one transportation credit I could theoretically use. I was then told I had to spend money to use the transportation credit. And all the while, Nellie the main manager (who also knows me by name and for years) was standing right there, watching it go all down, and did nothing. Patriot Care have lost their regard for the "medical patient" and simply treat their retail location which they call a medical dispensary as any cash retail store. You don't have the pay, you don't 'get to play'. I don't see any of this as 'play' and haven't for years, but I am quickly finding out "medical" is a farce. Nowhere is this more evident than Patriot Care Boston.