k........y

Unbelievable disappointment! I was 2 years loyal customer, spending a few hundred every month. Usually I was buying green stuff there and was really happy about the quality and customer service. But last week I bought the disposable cartridge to try. Didn't really use it, just tried a few times. Yesterday I wanted to use it, but it just stop working. And the light was on. I didn't really know what can I do, and I came to the store today morning to ask the manager. She said:"Sorry! But our policy for this is 72 hours and you have to bring everything back + recite" Guys- it's brand new! I am spending at your store a couple thousand a year and you can't make any exception for the loyal customer?? Really?! So your reputation cost only $30?! And at the end she said me "You are not welcome here anymore!" Goodbye! I really don't understand that. But will tell all my friends about their "customer service"!