Natures Care & Wellness
5/15/2024
I've been going here since 2020 and had no problems until they started recreational sales. I was getting overcharged so often, they actually put a note in my file to remind the budtenders, but it continued anyway. Medical patients check in separately and are supposed to be given priority because there's no dedicated register, but if it's crowded the doorperson will let rec customers through first saying "that's what the boss said to do." Emails go unanswered, phone calls are not returned, and the mysterious "boss" they all defer to is never available. Today returned home to find I was sold a broken cartridge. I was told to come back in and the manager would take care of it. After returning, I was disappointed to learn a manger would not be taking care of it, they just put me back in line. As I watched several rec customers going in ahead of me, I asked why I was waiting when it was their mistake that had me return in the first place. They said that is what they are told to do. As a disabled veteran, I was drawn to NCW because they say they are veteran owned, but the lack of integrity displayed shows their veteran owner either doesn't get involved or simply does not care.