The Hill (Formerly Acanza)

I've been in here are few times before and my experience has always been ok. However, today I feel inclined to leave a one star review because they did not honor the special I had pre ordered. There were these 7g hash infused ready to roll flower mixes advertised at $9.95, so I order four of them. When I arrived I asked my bud tender about it because the deal seemed to good to be true and he said "oh yeah its on sale all the time" and continued to explain how to use it because I had never the RTR flower before. Then, as he was ringing me up he said wait a minute please I need to check on something real quick. He proceeded to get his manager who then told me that there was a mistake and the discount was too steep to honor. This is 100 percent wrong!! I should have received my discount and walked out with my four RTR 7 gram mixes. I asked if they could even do one at the advertised $9.95, and he said no. Once again, wrong!! I tried to defend myself as a customer by saying so and I was shut down. Be careful when placing your pre orders people, you never know when The Hill NWA is not going to honor the price that is advertised!!

Is this the complaint section? There are two pick up lanes for online orders and both of them were occupied by customers who want to talk forever and get walked through the menu. I stood there for 15 minutes waiting for them to be finished with an order that they should already be finished with. Keep the online orders separated from these people who have questions. I order online because I’m in a hurry.

Isn’t online ordering intended to expedite your purchase? I waited in the online order line behind one person while half a dozen walk-in’s came in after me and were motioned to counter. Should I have moved to the other line?

Everyone here is just fantastic, I won’t go anywhere else. I buy almost exclusively flower and have never been disappointed by anything from The Hill. Also, their little ad that says “best rewards program in the state” literally isn’t kidding. Tbh the rewards were what drew me in, everything else has kept me coming back hahah!