First time trying them out, their website was very hard to navigate on desktop, not as bad on mobile. Says they are doing curbside pickup or delivery but no option to choose which one, only curbside as far as I could tell.
When I pulled up they had their signage for pickup in front of their store, which was in front of a yellow curb, so I pulled ahead in front of the few cars already waiting, and clicked the "I'm here" button provided for when you're there to pick-up.
I waited for ten minutes and watched the two people get helped and leave behind me, so I called the store and told them I was here for pickup. They verified who I was and said they would send someone out right away. I waited another ten minutes, watched two more cars get helped and leave behind me, and I called again. I know I sounded irritated, but calmly told them what had happened. They sent someone out right away and I was finally helped.
I live minutes away and this trip took me half an hour.