On 4/21/21, during their business hours, I placed an order for Medical Marijuanna from Columbia Care Wilkes Barre. When I placed the order, there was no option to "pick up today" - so I opted for the first available pick up which was 10:30am 4/22/21. At the time of purchase, the purchase was 20% off - which was why I placed the order. I wanted the items, and I wanted the discount - based on the website, I selected the first available pick up time.
When I picked up the items on 4/22/21, the cost came to $355 - there was no 20% discount as there should have been.
After realizing the over charge, I called Columbia Care, but they insisted if I wanted the discount I had to pick up on 4/21, but I explained that wasn't an option on the online order system. The sales clerk who answered the phone explained that somewhere buried in their terms and conditions, it claims the product had to be picked up by a specified time. Again, I pointed out that their own website wouldn't allow me to pick this product up any sooner than this morning.
