Ratings and reviews of Destination Hwy 420
(29 reviews)
4.6
Quality
4.3
Service
4.1
Atmosphere
Reviews 1-24 of 29
November 17, 2024
first couple of trips there were fine, but after that? oh boy.....
some of the "bud"tenders come off like walmart employees (dont want to be there) and treat you accordingly.
the area around the shop is shady (personally dont care) but the staff dont seem to be concerned about the riff raff outside, hurting their biz.....
Long story short, I'll spend extra time and money elsewhere until these people get it together. if ever
March 16, 2024
Veterans discount, loyalty program, takes card.
I'm socially awkward, but it feels like they want to complete my transaction and get me out the door as quickly as possible. I often have to stop them and let them know there is more I want to purchase. They are nice but just makes me feel rushed, and like I'm bothering them asking for recommendations.
May 25, 2021
I have shopped here several times in the past couple years and after the last time I decided no more. They are more expensive than other places but what really irks me is how rude they have become. Any question I may have is received with actual eye rolls as if I’m disrupting their day. I’ll never shop here again after it happened repeatedly. I have found plenty of other places happy to have my business and and answer question with a smile. Not here.
January 13, 2021
I came into the store to purchase a cartridge by the cream, it was Granddaddy Purple but the guy sold me the 1:1 instead which that has never happened to me before, I called the store within 30 minutes of the purchase, I did not have a receipt but the guy told me to bring back the item unopened and they could do an exchange but to check back next week because the product was sold out. I just came into the store to get my exchange and an employee named Robert treated me horribly, I think he thought I was scamming him but I just wanted my Exchange, he refused to help me. Never have I been treated so poorly in a cannabis shop before and the guy who spoke to me on my phone he took my name down which is Chris by the way said it was going to be super easy and they would even give me a discount so I get some money back. Absolutely horrible experience I wouldn't shop here.
November 5, 2020
Gone here for a while now. Over the past year they have jacked the prices a LOT! A couple of the newer employees there are extremely rude and disrespectful. I hate to say it but I am switching stores. My last experience was a 0/10 in customer service, show people a little bit of respect and it goes a long way.
April 11, 2018
My #1 spot in Kitsap (sorry guys, I see other people sometimes.. when it's convenient).
As with ECC on 303 before they closed (I know some staff from ECC is here, grateful for the familiarity), the product is always great, and staff is always friendly and knowledgeable. In fact, the one and only time I took issue with one employee's service last year, after a simple question regarding holiday hours got me attitude in return, there was almost instantaneous resolution. When I mentioned the phone conversation during my visit, the problem was acknowledged and addressed rather than brushed off, and I noticed a positive change going forward.
They have several "menus" right inside the door, and they appear to be updated for each day. Of course it isn't practical to update paper menus throughout the day so I wouldn't expect that they do.. but usually low stock is indicated on the menu, so you might be prepared to not have that product be available to you if it is marked as such. However, availability of anything on the menu may have been an issue once ever for me. Their selection seems pretty large to me, at least when it comes to flower. I only wish I didn't have to go somewhere else to reliably find Top Shelf cartridges.. but that's okay.
I would say the only thing they really lack as far as options go is glass. I broke the actual bowl of my bowl a while back, so I figured I would just get a new one when I went in.. but the options were so limited in design and size variation that I was basically stuck with one specific bowl. Not a huge deal, but I like options, especially when it comes to my glass. Each piece of glass should have a life of its own.. this replacement doesn't.
In any case, I almost didn't go to this location in my search for a new "home" after ECC closed. I had been disappointed in all the other local places I had gone and it seemed like an odd place to choose, right next to parking lots half full of dead businesses. But I did go and I am glad I did. Thank you.
Dispensary response:
Paperbanjo,
Thank you so much for taking the time to write a detailed review of our store. We're very happy to hear that we're your #1 spot in Kitsap, that's awesome! Please don't apologize for shopping in the other MJ retail stores, we do too =). Kitsap County is unique in the cannabis world, most retailers here actually get along with each other. The 4/20 Fair, hosted by our neighbor, the 420 Annex was an event co-sponsored by Pacific Cannabis Company, Emerald Coast Cannabis, Fillabong Bremerton, and us. If you have cannabis in common, most of the other issues become irrelevant.
We're glad that you like the products we carry and our customer service. We're sorry that you had a negative experience about a year ago, but it’s good to hear that there was immediate resolution to the situation, and that you’ve seen positive growth from your feedback. We do our best to listen to our customers, and we love it when we’re presented with opportunities to improve, in any area. Thank you for speaking up and letting us know when you saw something we should address.
We currently have two menu styles available for shoppers. We have an updated print menu each morning, as well as an online menu that is automatically updated based on our actual inventory database, with close to real-time accuracy.
When you said “I only wish I didn't have to go somewhere else to reliably find Top Shelf cartridges”, were you referring to the “Top Shelf” brand name, or just high quality vape cartridges in general? Either way, we have been expanding our vape cartridge selection recently, and we’ve been finding some incredible products. We do not carry “Top Shelf” company products at the moment, but we can perhaps take that into consideration.
As far as our glass selection goes, it varies. We do have a pretty large selection, but we occasionally run out of certain items before we place a full order to restock. The good news though, is that in the near future, two other businesses will be opening in our building, the 420 Annex (glass/mech shop), and Wicked Glass Werx (glass blowing school/studio). When those businesses are opened, the glass selection will be endless.
When we first opened for business, there were more dilapidated buildings in the area, but this location has begun the process of resurrection. Have you heard about the new Wilco opening near us? Businesses are moving back in, and east Bremerton is hitting a growth spurt. Even though you were unsure about visiting us, we’re happy you chose to give us a try, that’s all we want, is one chance to impress.
Thanks again for your feedback, it means a lot to us that you’d take the time to provide us with detailed information on how we’re doing and where we can grow. If you ever have any other suggestions on ways we can improve, please contact us again and we will do our best to evolve in that positive direction. Thank you!
We appreciate you and look forward to your next visit.
May 16, 2018
November 11, 2018
I looooove this shop. My ratings are not an exaggeration. I'm always looking for a good deal on quality buds, and they have some amazing deals. There is a quarter they sell for $35 with surprising quality. They have eighths of BOMB like blueberry train wreck for $25. Very clear menus that are organized.
Besides the smoke, there is a really interesting glass shop. It has all kinds of cool pieces that seem very state of the art, not just your run of the mill stuff.
Finally, every time I go in, the staff are very welcoming, helpful, friendly, and best of all, they are very knowledgeable when it comes to their flavors of bud. I usually ask for a flavorful indica strain, and they have always pointed me to a strain that blows my mind. On one occasion they gave me a strain they informed me had won the "best nose" at a recent cannabis festival, and it smelled like nothing I've ever smelled, really amazing and unique.
Definitely my number one for shops in the Bremerton area.
Dispensary response:
Djqazi,
Wow, thank you so much for taking the time to write up such an amazing review of our business. We're very happy to hear that you love our product selection, prices, and our knowledgeable Budtenders. We always listen to the feedback we receive from our customers, and we use that feedback to figure out where we need to make improvements. Many of the companies we carry were introduced to us by our customers. When our customers tell us about amazing cannabis products they tried elsewhere that we should get in, we go check them out and try them for ourselves.
While we’re ecstatic to see that you gave us a perfect rating, please don’t hesitate to let us know if you ever identify an area where we can improve. Your feedback is highly valuable to us, and we greatly appreciate you.
Thanks again for your ongoing support, and for helping us become what we are today. Thanks for being one of our Best Buds! We look forward to seeing you again soon.
May 26, 2019
January 9, 2019
The location is great, people serving you are very friendly. Highly recommended!!
Dispensary response:
GreeneSupreme,
You're amazing! Thank you so much for the five-star rating and the positive feedback! We're happy to hear that you love our location and our Budtenders. If there's ever anything you think we can do better, please let us know. We always listen to our Customer's suggestions and make improvements wherever we can.
Thanks for being one of our Best Buds and for your ongoing support. We look forward to your next visit!
May 26, 2019
June 3, 2018
these guys are always there when I'm in pain and need of relief. very personable, polite and friendly budtending staff that really helps when making decisions. I trust big Mike and Shelly to always steer me in the right direction. love you guys 💚
Dispensary response:
TheRealJoeypottz,
Thank you so much for the great feedback and the awesome rating! We love you too Joey! We will make sure to pass the message to Big Mike and Shelly that they're doing an excellent a job with their customer service. If there's ever anything you think we can improve on, don't hesitate to let us know. Thanks again Joey, we look forward to seeing you again soon.
June 6, 2018
March 19, 2018
Good prices, great service in a friendly atmosphere.
Dispensary response:
SpaceCowboy1911,
As I'm sure you already know, in today's world of tech, businesses are largely impacted by online business ratings and reviews. We deeply appreciate you taking the time to tell the world about us. People like you, our Best Buds, are one of the main reasons why we're one of the top marijuana retailers in Kitsap County; so thank you for your support! We look forward to seeing you again soon.
May 16, 2018
February 6, 2018
Customer service is great! The bud tenders are knowledgeable and friendly. I've never gotten bad product here, ever. However, their lighting could be a little brighter, both inside and outside of the building. This is not somewhere that I would be comfortable going by myself just because it looks sketchy.
Dispensary response:
JanieHutto,
We greatly appreciate your feedback. We're happy to hear that you love the customer service you receive from our certified budtenders, and that you like all the products we carry. Thank you very much for providing us with constructive criticism and a specific place where we can improve. We will take your suggestion into consideration and look into ways we can improve our lighting. It is very important to us that our customers feel safe and comfortable at our store, so again, thank you for letting us know how you feel. We are totally open to suggestions for improvement, so if you ever have any other concerns, please reach out to us again. Thanks for everything! We look forward to your next visit.
May 16, 2018
February 25, 2018
Love it here, always have great service
Dispensary response:
Misspontiac31,
You're amazing! Thank you for taking the time to support us with your review and 5 star rating! If there's anything you think we can do better at, please don't hesitate to reach out to us and let us know. Thanks again, hope to see you soon.
May 16, 2018
April 14, 2018
Not my favorite but not bad. I find better quality elsewhere. I would still check it out as I think a lot of people will love this place.
Dispensary response:
Gizmosmokes,
Thank you very much for taking the time to provide us with feedback about your experiences with our store. We are always looking for ways that we can improve our customer service, atmosphere, product quality, and every other aspect of our business. We strive to earn 5 stars from all of our Best Buds. We are interested in hearing more from you, about what we can improve. We try to keep about 80% of our companies as regulars, and about 20% new companies/new products rotating in every month or so. If there are specific products that you'd like to see us carry, we'd love to hear your input. We are completely open to constructive criticism so if you have the time, please shoot us an email or stop in and chat with a manager about what you'd like to see us do to improve our rating. Thank again for your support and we hope to see you again soon.
May 16, 2018
May 15, 2018
I love it here so much. Great deals everyday, amazing staff, and top quality products. 10/10 all day everyday.
Dispensary response:
ReillyO94,
You're awesome! Thank you for your ongoing support, and your positivity. We wouldn't be where we are today without our Best Buds like you. We hope to see you soon, and don't forget that 7/10 is coming up, we hope you'll be able to join us in the festivities.
May 16, 2018
July 23, 2017
The good ol' neighborhood shop where everybody knows your name. They have a great selection and knowledgeable staff.
Dispensary response:
Wakenblakee,
Thanks for leaving us the awesome rating and review! We appreciate your support and look forward to your next visit.
August 30, 2017
September 11, 2017
I shop here only, service is flawless every time I go in and they always have answers to my never ending questions. Big supporter, will always be my go-to.
Dispensary response:
Vixikori,
You're awesome! Thank you so much for taking the time to give our store a 5 star rating and a great review! We appreciate your support and look forward to your next visit.
May 15, 2018
December 17, 2016
One of the best shops I've ever been to. Knowledgeable and friendly staff quickly help you make selections from a very wide selection of great products. I always ask for suggestions. I'm never disappointed.
Dispensary response:
Hivemindllc, thanks for the excellent review and kind words! If you have any suggestions for ways we can improve our store please let us know.
January 15, 2017
September 16, 2017
Best service and great variety!
Dispensary response:
Moosicfan,
We greatly appreciate your support! Thank you for the 5 star rating and positive review. We're happy to hear that you enjoy our customer service and product selection. If you ever find a product that you love, that we don't carry, please let us know; we do listen to feedback from our Best Buds, and we want to make sure we have the best cannabis products available. Thanks again for your support and we look forward to seeing you again soon.
May 15, 2018
August 27, 2017
Hooray for Andrew and his expert suggestion of lemon cheesecake flower today! Very polite and helpful service, friendly, lively discussion of our favorite strains so far. Thanks and happy toking!
Dispensary response:
Kawaiicookie86,
Thank you for taking the time to rate our store! We're happy to hear that you received excellent service and products. If have any suggestions on how we can improve our atmosphere to earn those 5 stars, we will do our best to improve in that direction. Thanks again for your support and kind words.
August 30, 2017
March 25, 2016
I love this store! they're super friendly and helpful, and they're all well informed about what they sell and as such can answer pretty much any questions you may have as well as giving great suggestions based on what you're looking for.
Dispensary response:
Aestasli, thank you very much for leaving us a 5 star review! We're glad to hear that you enjoy your shopping experience with us. Make sure you stop by on April 2nd 2016 for our customer appreciation day! We will have massive discounts to show how much we appreciate you guys.
March 27, 2016
November 24, 2016
Great shop with a ton of variety. I have found that some of the staff are awesome and some don't have a clue so YMMV. All in all though, it's my favorite shop in the area. Wish I would have known about the Vet discount, it isn't very well advertised.
Dispensary response:
MadHatter66 thanks for making us your favorite shop in the area! We're sorry you didn't know about the Veterans discount until now. We do conduct weekly meetings and training to improve our staff's knowledge and customer service skills. If there is ever a suggestion you have for ways we can improve, please don't hesitate to let one of the managers know. Thanks for taking the time to review our store and leave the nice comment. We hope to see you again soon.
January 15, 2017
July 2, 2017
Staff are friendly and helpful;the lines move quickly. Check their website for the daily deals and !!!online ordering!!! The menu is expansive to meet your needs and wishes.
Dispensary response:
PsycadelicWoman,
Thank you for leaving us such a great review! We're happy to hear that you enjoy our staff, website, and inventory. If you ever find somewhere where we can improve, please let us know and we will do our best to accommodate. Thanks again!
July 4, 2017
October 17, 2016
Been here a couple times. Each time impressed with customer service. Very knowledgeable and friendly staff!!!
Dispensary response:
Thanks for the amazing review Chelseascreename! Come back and see us soon, we just restocked our inventory and have some excellent new products on the sales floor.
January 15, 2017
August 18, 2016
really friendly staff, great selection and honestly after shopping around In bremerton 420 has the best selection in my opinion. it's not as nice looking as the reef but it's more laid back and honestly more friendly. my only gripe is really a personal and stupid so it's not even worth mentioning, hands down best place in Bremerton, and I've been to them all.
Dispensary response:
Zentensu, thanks for the 5 star review! We appreciate all your positive feedback but we're always looking for ways to improve. The personal gripe you're speaking of might be shared by some of our other customers too, please feel free to let the management team know about any issue big or small and we will do our best to make you happy.
October 5, 2016