TheRealJoeypottz, Thank you so much for the great feedback and the awesome rating! We love you too Joey! We will make sure to pass the message to Big Mike and Shelly that they're doing an excellent a job with their customer service. If there's ever anything you think we can improve on, don't hesitate to let us know. Thanks again Joey, we look forward to seeing you again soon.
ReillyO94, You're awesome! Thank you for your ongoing support, and your positivity. We wouldn't be where we are today without our Best Buds like you. We hope to see you soon, and don't forget that 7/10 is coming up, we hope you'll be able to join us in the festivities.
Gizmosmokes, Thank you very much for taking the time to provide us with feedback about your experiences with our store. We are always looking for ways that we can improve our customer service, atmosphere, product quality, and every other aspect of our business. We strive to earn 5 stars from all of our Best Buds. We are interested in hearing more from you, about what we can improve. We try to keep about 80% of our companies as regulars, and about 20% new companies/new products rotating in every month or so. If there are specific products that you'd like to see us carry, we'd love to hear your input. We are completely open to constructive criticism so if you have the time, please shoot us an email or stop in and chat with a manager about what you'd like to see us do to improve our rating. Thank again for your support and we hope to see you again soon.
Paperbanjo, Thank you so much for taking the time to write a detailed review of our store. We're very happy to hear that we're your #1 spot in Kitsap, that's awesome! Please don't apologize for shopping in the other MJ retail stores, we do too =). Kitsap County is unique in the cannabis world, most retailers here actually get along with each other. The 4/20 Fair, hosted by our neighbor, the 420 Annex was an event co-sponsored by Pacific Cannabis Company, Emerald Coast Cannabis, Fillabong Bremerton, and us. If you have cannabis in common, most of the other issues become irrelevant. We're glad that you like the products we carry and our customer service. We're sorry that you had a negative experience about a year ago, but it’s good to hear that there was immediate resolution to the situation, and that you’ve seen positive growth from your feedback. We do our best to listen to our customers, and we love it when we’re presented with opportunities to improve, in any area. Thank you for speaking up and letting us know when you saw something we should address. We currently have two menu styles available for shoppers. We have an updated print menu each morning, as well as an online menu that is automatically updated based on our actual inventory database, with close to real-time accuracy. When you said “I only wish I didn't have to go somewhere else to reliably find Top Shelf cartridges”, were you referring to the “Top Shelf” brand name, or just high quality vape cartridges in general? Either way, we have been expanding our vape cartridge selection recently, and we’ve been finding some incredible products. We do not carry “Top Shelf” company products at the moment, but we can perhaps take that into consideration. As far as our glass selection goes, it varies. We do have a pretty large selection, but we occasionally run out of certain items before we place a full order to restock. The good news though, is that in the near future, two other businesses will be opening in our building, the 420 Annex (glass/mech shop), and Wicked Glass Werx (glass blowing school/studio). When those businesses are opened, the glass selection will be endless. When we first opened for business, there were more dilapidated buildings in the area, but this location has begun the process of resurrection. Have you heard about the new Wilco opening near us? Businesses are moving back in, and east Bremerton is hitting a growth spurt. Even though you were unsure about visiting us, we’re happy you chose to give us a try, that’s all we want, is one chance to impress. Thanks again for your feedback, it means a lot to us that you’d take the time to provide us with detailed information on how we’re doing and where we can grow. If you ever have any other suggestions on ways we can improve, please contact us again and we will do our best to evolve in that positive direction. Thank you! We appreciate you and look forward to your next visit.
SpaceCowboy1911, As I'm sure you already know, in today's world of tech, businesses are largely impacted by online business ratings and reviews. We deeply appreciate you taking the time to tell the world about us. People like you, our Best Buds, are one of the main reasons why we're one of the top marijuana retailers in Kitsap County; so thank you for your support! We look forward to seeing you again soon.
Misspontiac31, You're amazing! Thank you for taking the time to support us with your review and 5 star rating! If there's anything you think we can do better at, please don't hesitate to reach out to us and let us know. Thanks again, hope to see you soon.
JanieHutto, We greatly appreciate your feedback. We're happy to hear that you love the customer service you receive from our certified budtenders, and that you like all the products we carry. Thank you very much for providing us with constructive criticism and a specific place where we can improve. We will take your suggestion into consideration and look into ways we can improve our lighting. It is very important to us that our customers feel safe and comfortable at our store, so again, thank you for letting us know how you feel. We are totally open to suggestions for improvement, so if you ever have any other concerns, please reach out to us again. Thanks for everything! We look forward to your next visit.
Moosicfan, We greatly appreciate your support! Thank you for the 5 star rating and positive review. We're happy to hear that you enjoy our customer service and product selection. If you ever find a product that you love, that we don't carry, please let us know; we do listen to feedback from our Best Buds, and we want to make sure we have the best cannabis products available. Thanks again for your support and we look forward to seeing you again soon.