Eaze Delivery - San Francisco

TLDR: An Eaze driver was sexually inappropriate with me. I reported it and asked for someone to reach out to me. Eaze did not follow through and denied my request to speak to someone. Why haven’t I received direct communication regarding an incident with one of your drivers? On 9/11/2022 Jermand delivered my order. He came to the door reeking of cannabis (the smell lingered after he left). As I was checking out, he kept leering at me and turning his head away (like he was trying not to). I was supposed to get change and didn’t. I gave him a $5 tip and after he took my money he asked, “Do you have a man?” I immediately wrote Eaze letting them know what happened and asked for someone to reach out. I received a reply that night from Moises H. adding $20 credit to my account and letting me know that the matter will be “escalated to the driver management team.” I asked to hear back from them. The $20 means nothing since there’s a $50 minimum and at least $20 taxes. This “gift” is requiring me to spend more money with Eaze. On 9/16 I followed up asking someone to reach out to me. Katherine B. wrote me back saying that the report has been delivered to the department and the customer is no longer contacted because “the information is already available to ensure the internal process.” My last follow up email to Katherine B was on 9/19 asking for a full refund of my order and a call or email directly from a manager. Katherine nor anyone has written back. I’ve been an Eaze supporter since I worked in the cannabis industry in 2015. I remember doing cons with Eaze Brand Ambassadors while they were getting off the ground. I’ve been proud of their expansion and have recommended it to many people. I will no longer be a customer. I highly recommend finding another delivery dispensary whom takes sexual assaults seriously.

Never received my delivery and customer service hasn't responded in 9 days about the situation, despite me trying to follow up. I also was contacted by a Katherine B telling me my order was supposedly delivered within 2 minutes, even though the text message said it would take 8 minutes for the driver to arrive. I did not come out in 2 minutes so idk how this delivery could have been made to anyone in my neighborhood. I've been using eaze for years, ever since they had their old bank services. They had to stop this feature but have returned it now so I tried using it again. It seems the delivery driver knows beforehand that the order is prepaid. As soon as I got the text message that my order was on the way, eaze had marked it as successfully delivered, with the driver's "signature". The signature was just a line... What's the point of having orders signed if they don't even confirm a successful delivery?? What a waste of money on a whole ounce of weed

The delivery is always on time and the drivers are amazing. Their marketplace is clean, easy to use, and they have the best products.

Eaze has been doing me right for a few years now! Love to see them on here, best products, great customer service.