Revolution Dispensary - Schaumburg

Absolutely Disgraceful Customer Service – Bait and Switch Tactics If you’re thinking of visiting Revolution as a first-time customer, don’t. This place is a masterclass in how NOT to run a dispensary—from the moment I walked in, it was downhill. Seven employees standing around, not one said hello. Just stared at me like I walked into the wrong room. No professionalism. Zero courtesy. Eventually, one employee, David, waved me over and told me I’d get 30% off my entire purchase as a first-time customer. Based on that clear verbal promise, I made my purchase. No one said anything about exclusions or non-stackable discounts. No fine print on signage, no mention from staff, nothing. But after reviewing my receipt, it became obvious: the 30% was never applied. What they did was just sell me items already marked down (which I selected intentionally), then pretend that counted as my "discount." That’s not a customer perk—that’s sleight of hand. When I asked David about it, he couldn’t explain anything. Said he was on pain meds for tetanus and literally couldn’t form a straight answer. I’m not kidding—he was clearly impaired, slurring, eyes glassy. If that’s your front-line representation, you’ve got serious problems. I contacted the company directly to resolve this and got back a snarky, tone-deaf email basically saying, “You got the best discount, we don’t stack.” No apology, no explanation for why their employee made a false promise, no effort to resolve the miscommunication. Just a flippant “have a great weekend.” That email? Already attached to my complaint with the Illinois Attorney General’s office and the Better Business Bureau. I’ll also be filing in small claims court for the lost discount and costs. I’ve got receipts—and theirs will be part of the evidence. Deceptive advertising. Unprofessional staff. Zero accountability. Revolution, you had a chance to fix this with basic decency. Instead, you went full corporate robot. I strongly suggest anyone considering shopping here look elsewhere. There are plenty of dispensaries that actually respect their customers and their word.

I changed over after having a bad experience at another closer dispensary and I have been happy with my change. they have a good menu for indica which is what I prefer and the staff is helpful if you arent sure what you want. I've noticed some of their online deals don't always come up when you check out- but it is still worth what you're getting and better choices than other places. all in all I'm happy with the change and everyone there is nice

The Staff at Enlightened Dispensary, in Schaumburg are so nice! The staff is very informative, & help you out with any question you may have! It's pretty refreshing to go into a business & no matter who I get, they are very friendly & helpful. Not to mention if you purchase $80 or more you get a 1 gram joint for a penny. Not sure any other dispensary offers free weed! Ya gotta love it! Nice people. Thanks to Peter, Elliot, Emily, & Evan you make the experience so much easier!

My order was wrong I paid the same price for half the product I ordered Employee lied to me and said it was wrong on the other system and wouldn't be honored but would have been honored if it came from their system which I also know not to be true . This isn't the first time you guys get me all the time