GOLDLEAF- Annapolis

Colin in Delivery is AWESOME. He always goes out of his way for me. Online ordering questions? He has the answers. Delivery questions? He knows the one and outs to make things happens. In general, Gold Leaf has very good customer service, but Colin goes above and beyond. Five stars for Colin⭐⭐⭐⭐⭐

I placed a delivery order and unlike the three previous successful deliveries, this one was an absolute nightmare. First of all, I never received the tracking notifications which make the process extremely efficient. As an attorney, I am consistently in and out of Court and speaking with clients, Judges and the like. The tracking has ensured multiple completed and successful deliveries in the past. I did not receive tracking updates of the driver in route, I did not receive notification that the driver was approaching for delivery. However, what I did receive were 3 missed calls from an Tammy Fleming. Who the heck is Tammy Fleming?? I called the number back and stated I had several missed calls from this number. The caller stated, " Ohh Heyyy...it's Austin."... Umm... ok. I asked, "And what was the call in reference to?" His response, "Umm, (with laughs in between) your healthcare." I was thoroughly confused and getting clarity from Austin was like pulling teeth. After an exchange and getting absolutely no where with Austin, I let him know I had to get back to work. My delivery window was from 1-4 pm. At 4:15 I called the Gold Leaf store and spoke with a Manager and let him know what had happened earlier and asked if my delivery was still able to be completed that same evening. he assured me that I could get the same pricing if I drove out to Annapolis to pick it up. He let me know that the driver would be back in the store by 7pm with my bag and I could pick it up then. At 7pm, I left my home in the sticks of the eastern shore, a little over an hour from Gold Leaf and went to pick up my order. Upon arrival, the from desk receptionist was very kind and welcoming. Once I was brought back to the counter I was approached by Levi, my budtender and Toni. I'm guessing Toni was the supervisor for the evening. Without saying hello, or making any eye contact she came in hot with "Ummm... you had the delivery order...well we can rebuild the order but we will not be able to honor the delivery pricing because you missed your delivery." I tried to explain to her what happened and about speaking with someone earlier that told me the accommodation was possible. She then rolled her eyes, went around to two other male budtenders to talk about the situation telling them "that's not policy and that's not happening" I stood at the counter with Levi as he began to build the order, he was very kind, professional and the complete opposite of Toni. After calling another manager or owner, Toni returned and said, " we are going to honor this, THIS TIME, but this is completely against policy and we won't be doing it again." After attempting to berate me like a toddler she stormed off in a huff. Levi continued to be as kind as can be and completed the order. As I was about to leave, I guess Toni realized how uncalled for her attitude was and approached me and said " I hope your day gets better." Toni clearly has no idea what good customer service looks like. While a less senior employee like Levi or the pretty blonde girl at the from desk knew how to be polite, accommodating, and even apologetic. I have been a dining room manager in a fine dining restaurant, where my job consisted of making allowances for my guests to provide exceptional service. I have apologized to deescalate situations and provided a level of understanding and care. If Toni tried that abrasive approach with a customer that matched her level of nasty, that situation could have been a situation in which the authorities needed to be called. I have been a customer of Gold Leaf since opening day. I love the products and will continue to support the business as an advocate for cannabis in general. Toni clearly doesn't represent the Gold Leaf mission or esthetic. A company that makes deliveries in Teslas, the employees wear black blazers, everyone is polished and professional. Then there's Toni. While Toni escalated the situation, I want to thank Levi for being so help and sincerely kind, give that man a raise. As well as Shannon, she is always the best whenever I shop at Gold Leaf.

I don’t understand why it’s always cash that we have to use to pay. We aren’t notified on the website or anything. This is completely bad service. My final and last time coming here

Thank you, Hunter. You’re the best<3 P.S. I’ve missed you all

Cassidy from gold leaf is a goat. She has been really helpful

TaQuilla greeted me at curbside and was such a joy. She knew the product and pricing. I will be returning and requesting her again.

Excellent buying experience with Stephan S. Although it was extremely busy, I never felt rushed to complete my transaction. Very professional,personable and knowledgeable. The prices are reasonable and the selection of products is good. 5 Stars All Around.

I really enjoy when I get Stephen D. as my bud tender. this gentleman always goes out of his way to help me . Not only helping me stay within my budget ,but finding the best options to get the most bang for my buck. I always leave with a smile. love gold leaf have yet to have A bad experience!

Four times in a row a placed an order and then when I got there ( 1 hr. drive one way) they could not find something and would not even give me anything comparable at the same price. Kinda left a sour taste as you could expect, so I didn't go there for awhile. I noticed they had just got some stuff in that I had be looking for and nobody else had so for the first time I used their delivery service. I live on the Eastern Shore almost to Delaware and I sure was not going to drive there on a Friday with all the beach traffic, I placed my order on Thursday got confirmation and put the delivery app on phone, great updates on your order, driver calls at 2:30 said he could be here 15 mins. earlier than my scheduled earliest time and wanted to know if that was OK, it was not an issue. So right on time the most professional person delivers my order, to bad the store doesn't have this persons attitude working in it but I do understand in these days of super low unemployment help is hard to find. He saved them, I will be ordering more thru delivery in the future, not driving to the store.

Selling 14 g for 130 when you used to sell it for 55 medical Welcome to Rec

Today again, another fantastic experience at Gold Leaf. Tim and Floor Manager Ricky were unparalleled in kindness and service. Every time I visit, I have the utmost impressive service and hospitality from ALL of the staff. Always a large selection, never disappointed and treated like a human. Tim greets me every time I come in by my name. From the guys on the accessories side, ro the order fillers and the beautiful greetings, this place is exceptional. I have a few choices to visit within my home, and I still choose Gold Leaf, sometimes twice a week because of the phenomenal deals they have every single day(reminded text every morning by 830am). Thank you, Gold Leaf, and especially Tim, Thank you all!

I get home and the bags of Betty’s Eddies I just bought only got the 20% "normal" sale discount, not my 22% veteran’s discount. I understand that customers can’t stack discounts, but the RIGHT thing for GoldLeaf to do would be to give the highest discount I am entitled to, or at least warn me that I wasn’t getting my normal 22%.

My budtender, Claude J., was friendly and approachable, a much needed virtue in this business. Prices were extremely reasonable which is why I chose this spot.

Zachary S. (ID#-48028) was my amazing budtender for curbside. I was getting 2 of my favorite Evermore carts 1) Peanut Butter & Gelato & 2) Jet Fuel Odder Popz🤤 Every time Zach is my budtender we always spark a conversation about some new or favorite product. Great n valuable employee Gold Leaf! Thank you Zach🍀

Hi good afternoon want to thank Stephan S for the fast friendly service on 4/30/2023 at 2:31 pm and thanks Goldleaf for good flower n good prices

Very professional and impressive employee work ethic. Management, especially Cole, goes above and beyond to make sure everyone has the best experience possible.

Had the pleasure of meeting Aislinn on my last visit. I can’t tell you how pleasant and knowledgeable she was. She helped me with some reorders and was very helpful with a new product to help me. I will ask for her the next trip in for sure. Thank you Aislinn

Great pricing and staff! Austin Fitzsimmons is phenomenal! His customer service, his recommendations, all on point! As I was leaving I was helped by Nolan, and he too hit customer service out of the park. After my interactions with Austin, Nolan and the rest of the staff, including Cole who was awesome to speak with, I will only go to Gold Leaf

Order delivery from Gold Leaf maybe once a week, always a great experience. Colin (not sure if that's the right spelling) is awesome!

Steven D was my budtender today, he got me set up with the carts I was looking for at the price point I was hoping for, 10/10

This was my first time visit to GoldLeaf, and was very impressed. Very upscale atmosphere, the staff was very friendly and professional, and they made me feel like a guest. I also felt very safe while being there. The personal service is outstanding. My advisor, Dakota, was very informative and helpful in determining which products would be the best match for what I was looking for. As for the products, so far I tried the Rainbow Xbites, and it was exactly what I was hoping for. Very smooth and not too intense. Lasted for hours. No after effects.

My delivery driver Jake was prompt, professional, friendly and arrived on time. Excellent service and was happy to answer any questions I had, Goldleaf delivery and the main store are fantastic and fairly priced. Great employees and great dispensary.

Taquilla was superb. Her customer service was amazing. Her attitude was amazing. She’s a great budtender!!

Taquila was amazing! 👌🏼 very knowledgeable and friendly