The absolute worst customer service in the history of the world. I keep giving them a chance thinking they will figure it out. Absolutely non existent service. Very frequently a line of 10 people and 1 person Manning the front. Meanwhile you have 5 different people walk out the back and completely ignore the line. Complete lack of care when it comes to attending to people in a somewhat timely manner. Hands down the worst weed shop I have ever been to. Head to ask joint up the road for superior service and product
I was going here for a few months, up until I watched the owner of the store Kerry, walk into the back through the retail area with customers in store with no mask on, cough his lungs out and announced "I am so sick! I've been puking all morning." while not wearing a mask during a pandemic. the joints they roll are so loose they go out after a few hits. the management is so extremely rude to customers, when AMCO extended how long they are to accept expired ID's, I showed them the official AMCO stamp and that it was directly from their website, and the assistant manager Britney rudely said she refused to accept it. being utterly disgusting and rude to me. This being the same person who seemingly always calls her children to scream cussing and threatening them loud enough that any customer can hear. I almost called OCS that moment with the words she spoke to children. A few times I went in at night I saw that their second employee was on break, I asked why he stayed at the store and he informed me Cordles, the general manager, had been forcing them to stay at the store off the clock. federal wage and hours laws state you are paid for your time, not your work, so I encouraged them to press charges on grounds of missing wages because these forced breaks are highly illegal. The turn over rate is so atrocious they went through what seems like 20 new faces in only a few short months. One employee even told me he left because he caught another employee stealing from both the company and the fellow employees, and the general manager called him a liar and did not reprimand the thief even though there was verifiable proof. This place is so scummy I wouldn't recommend them to anyone and will certainly never be stepping foot in any of their businesses, which is really sad as I love the coffee place associated with them.
I WOULD RATHER GO TO MOLD TOWN GNC!!!
Their stuff are unfortunately ALL over the place, there’s only two staff members here that can actually do their job, but yeah the new door guy was super rude to me and had to comment that in a year my ID would be expired; and had real attitude for absolutely no reason. Thanks, but unless you have something another shop doesn’t have I’ll take my business elsewhere.
Buy “any”Two pre-rolls get 1/2 off, ok give me the premium preroll . Let me check with my manager, ok, checks with manager and they say yes it’s ok. she asks another BT to ring it up and he refuses, says you can’t do that, I said she already said I could get the preroll blunt, he says it’s not a preroll, I say it says right on the package “preroll” anyways he keeps trying to explain, he wants to read the deal on my phone, I say it’s either yes or no, I don’t care I don’t want to argue,?yes or no, he keeps trying to explain it’s not a preroll, I swear this guy gets mad if it’s a deal, hope you get rid of him. I even told my wife before we went in the store watch he is gonna get mad, and he did. I used go there all the time. When they tell you yes we can do that then turn around and say no, it really ****** me off.
Wow completely over priced for flower & all other products. I shop around although I have my go to place that I feel is five stars across the board in my opinion but I try give other places a fair shot... here the staff was rather rude, not entirely knowledgeable and the prices were way high on everything plus I like to pick how much of something I want to purchase I really don’t like only giving gram or eighth options... what if I wanted to buy a 1/2 or Oz!? I’d have to go elsewhere then I guess right??!
Never coming to this location again. The downtown location will have my loyalty. The big native man with glasses who checked me out on Nov 2/3 gave me rude customer service because of a new rule of showing your phone to prove your points and to redeem them. I have texts and dates on my phone when this was a new process. October 29 was when the shoe your phone for text to redeem points started. I was only explaining I had never heard of this and he snarled at me saying I need my phone to prove I’m not using someone else’s number. The supervisor who was a woman with long brunette curly hair was super nice and accompanying. Only to explain a new system was started. Please check with the big native man and review his customer service.
I love this location it is very convenient for me. Staff is great polite from the get go. I have only one disappointment as in the $100 mystery bag I kinda thought at that price there would have been something to smoke on, nope not even a bud ehh it is what it is.
Openly discrete, similar feel to higher end liquor store. Staff wants to help you get your best high for you, when they are knowledgeable. One gal (sorry forgot her name)(cute petite brounette with personal experience with CBD, guided me to a great cartridge that made a HUGE difference with my anxiety and depression and was ready to file for social security at 45. Two weeks later I have a full time job for slightly more than I have ever made. Went right back to what I felt was my personal budtender and took two more suggestions and life feels GOOD for the first time in a long time! Just got a merit raise only two months into my new job.
I purchased a 1 gram cartridge for $85 two weeks ago. I’m not a big smoker. The guts of the carriage fell out and broke off so I took it to them to show them and ask them to fix it or make it right. They said because it didn’t happen within 72 hours they can’t do anything about it. Their solution was to offer me a discount to purchase more of their product. Are you kidding me?
great place must check out! Kelly helped me today with my points not getting registered in and she fixed that. definitely very helpful and she is very knowledgeable on the products. must come see this place they even have 2 locations
I walked in wearing my hood as it was a cold day. I showed my ID to the front door person and was let in with no trouble. After browsing the menu on the wall for a moment, I was approached by another employee and asked to remove my hood before I'd be allowed to continue shopping. I felt like I was being treated like a criminal and it was very embarrassing> I went to Uncle Herbs dispensary after and was never asked to remove my hood. As I was in there, 2 other customers wearing hoods entered and neither were asked to remove hoods either. I don't like to be treated like a criminal while I shop or feel like I'm being profiled. GNC was great at making me feel both.
I'm a frequent Anchorage visitor and I went to this location to purchase some flower. I wanted something that was distinctly represented AK.
The staff was quite friendly and very helpful. After calling out a handful of options, we landed on Tundra Berry and signature strain of the company. The product lived up to my expectations and the way the staff represented it.
I'll patronize this location going forward. Very good experience overall.
Great customer service
very pleased with the service they give and the way they make you feel I'll try and come here all the time just wish they had cheap grams sometimes or had a deal I could work with then they would have my full time service but overall wonderful service
I attended the grand opening and was pleasantly surprised to see the lengths to which the employees will go in order to ensure you are well informed and getting the best possible strain for your needs. I
Do prefer the downtown location in terms of layout, but the pricing on smoking apparatuses is MUCH better at this location. Weed is phenomenal, as usual.
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