last time I went in there it was kinda loud and I made a beeline to the menu. I guess when I was looking at the menu to see if they had anything new (they didn't from my knowledge) the guy behind the counter became extremely agitated with me because I didn't hear his greeting. he ended up giving me shake at the bottom of the bag from Lemon Haze. He had an attitude the whole time. it's another touristy type of coffeeshop that is always packed.