They sell defective cartridges. Tell patients “All sales are final” and it’s up to the customer to call Ilera Healthcare themselves regarding exchanges. When Ilera rep filed all paperwork and submitted it to Justice Grown, the useless pharmacist and the pea brain manager use every excuse in the book to not exchange necessary medication when the customer does what they say and Ilera tells them to accept the exchange. That’s bad business to take peoples money, sell defective product then hide behind locked doors and security to do absolutely nothing but make lies and excuses. It’s the business choice why they’re not accepting refunds which is far from how a dispensary operates. Call any dispensary and they tell you they’ll gladly exchange it and will even file the necessary paperwork Justice Grown tells you to do on your own, yet when it’s completed within hours of the sale it’s (5) days later and they still REFUSE to exchange their defective product when they know they are supposed to. Yet for Justice Grown, they make up lies that it’s “State Regulations” which It’s not. No business has any business selling patients medication, then leave them high and dry when their product doesn’t even work. Shame on them for not doing what a REAL business or a REAL pharmacy would and that is to ensure the “PATIENT” gets the “PRESCRIPTION” they paid for. I can say this was my go to place, never again. Not after seeing how a so called “pharmacist” will tell you she doesn’t care that you have NO medicine because they sold faulty product. Her words, “Not my problem.” Sorry, that’s NO pharmacist, that’s just another henchman for Highway robbery. She should lose her “Weedology card” and they should get someone in they’re that actually works for their patients, not a rich dispensary or owner that’s in it purely for the money. Hence the “All sales are final” and the “we don’t care demeanor” Flat our, said or not, they made it clear it’s ONLY about their money.
We can understand where your frustration is stemming from and can assure you that our team is doing our best to find a resolution to this problem while we ensure our patients and staff remain safe during the current global pandemic. With all the policy changes brought about by COVID-19, we have witnessed returns take anywhere from 2-6 weeks depending on the situation. I only say this to be as transparent with you as possible. Our number one goal is to help our patients and that is all we want to do for you. Please know that we are working diligently to resolve this for you ASAP. As soon as there is any update on this, we will reach out to you directly with direction on how to proceed. Thank you for your patience and have a wonderful day.