jodimyers
My mistake, I gave this location a second chance. After giving my order away previous, this location had a product I had been waiting on. Again, after being notified that my order was ready I get my Covid suit on and ride over. This place was swamped, parking is tight and the parking lot had people double stacked. So, I parked across the street. There was no order in the line. Finally after an attempting a few times the “security guy” directed me to go inside and check-in. Once inside, I handed them my ID and went outside to for my approximate wait on a txt. After, 5 minutes I get a text that my order is ready. So, I go back in and I’m told to go back out and wait. Security at this point to proceed to chastise me and wants to see the text. While, trying to prove to the security personnel that I was told to come back in, people begin crowding around us because we are in front of the entry door. Now, when people start crowding me my PTSD triggers, and when I’m being bumped into during a time of supposed social distancing I panic. During this time I’m being given my ID and basically told to leave. In the chaotic scene that occurs must of dropped my ID. After spending several hours looking or it I decide to check and see if anyone has possibly turned it in. Well, you would think that would be a simple question, I have never felt more disrespected. The desk staff, security and cooperate customer service has left me gravely disappointed in this company. If it wasn’t for CS Supervisor Randal and the manager Nina in Fy Lauderdale I would take my business elsewhere along with my friends and families. They at least attempted to assist and provided superior customer service. NEVER again will I go to the Circus at the Dania Beach #Trulieve #poorcleintexperience
Hi Jodimyers, we apologize for the negative experience and will communicate this with management. We thank you for your feedback and hope to see you again soon 🙂
