Liberty - Oxon Hill

Have been in here a couple of times in the past and things went well - today was poor customer service Did an online order and the Cashier was upset because I wanted her to go over my order (due to watching her put things in my bag from a box and items fell out onto the floor) then she proceeded to yell out the items I had ordered Read the room we are in Oxon hill and during the holidays I didn’t need everyone hearing my order lady Then the amount I got in my email confirmation didn’t quite match but because she made me feel so uncomfortable for asking her to do her job I just let it slide Well when I got home I was overcharged BE CAREFUL when purchasing the Advent calendars they charge for each preroll in the box and then didn’t apply the correct discounts So now I patiently wait for a general manger to review my order and call me back…. Definitely don’t feel like returning and will be letting all my friends know about my experience Maybe purchase the box separately? Who knows…

This dispensary used to be really nice. The products and decor is beautiful the customer service and customer support are horrible. I started going here as a medical patient while recovering from serious surgery. I continued and usually what I raved about them was how much the staff cared about their patients/customer. Now that has gone way down. While trying to give feedback after literally waiting 45 minutes for them to “find” a pre-order and then didn’t have part of the order in stock. No suggestion to replace it just a gesture of hurry and come get what we have for you from the person who had already told me I have to just wait or I could get in the non online order line to try and get something there. When I asked to speak to the manager Danielle her answer was we are greeting flooded with people from DC where I was informed no dispensaries are open in DC anymore… and to give them grace. If you plan to come to this location just know it might as well be the DMV. Expect long delays and disrespectful and rude staff and a heartless evil manager.

On my 3rd visit is was being directed to another dispensary by the guard. It was at 7:pm. More than enough time for an inperson purchase.

Legit the worst run dispensary I’ve ever been to. Placed an order at noon, never received an order ready text. I went to get it at 4:45. They separate the lines into online orders and walk ins. The online order line was 16 people deep and they had TWO associates processing those orders, while the walk in line had five. It took me 42 minutes to get my order, which was never fulfilled beforehand. By the time I got my order there was ONE associate for the 17 people left in line behind me. This place is so horribly mismanaged. Don’t waste your time or money on these clowns.

Bought a wrong package by mistake, went back in 3 minutes later and the “Lead” who was called to the register after the cashier said no problem. She said it was a “you” problem and not a “me” problem and asked if I just wanted to buy another package. Meaning she was gonna throw away what I bought and make me buy what I intended to buy the first time. Really bad customer experience and service and I won’t go back. Too many other places out there for games. The darn receipt even says 14 days so long as at least half the product is there???? I never touched it and was back inside in 3 minutes after realizing the mistake. Really Bad Staw away from this place.

I have been shopping with this dispensary for over a year and have always pleased with the service and staff

Wait is too long, 30+ minutes!!

Be ready to spend an eternity waiting for your turn. The staff will do everything the can to make your experience as time consuming as possible. Save your time and just go somewhere else.

This is the 4th time that I placed an order for pickup and when I get there, I am being told the order was cancelled, I am a medical patient and they seem to not recommend anything as a replacement for the items I placed. I will never try to go here again.

This location has lots to offer, smooth transition and parking.

This place is recreational also even though Leafly list it as medical only Great place great location usually very friendly staff 😎

No card; just cash.

I placed an order and received the email confirmation, yet received no response that it was ready for pickup. Texted, called, emailed and received no response.

Supply shortage here is a big problem but it seems like that’s all over the MD area. I found something that works perfect for me and now I can’t find anything close to what I used!! Someone needs to inform us if there is a issue with getting merchandise!! I love the Staff though!!

Liberty of Oxon Hill YouAll are appreciated … and convenient for me. Thank you.

My 3rd trip to Liberty and it only gets better. They had just opened. After ordering an item from The daily sales board My excellent Budtender Tamara noticed it was not updated and smoothly and accurately recommended equally effective products on sale. Knowledge and Service

They should be checked. I purchased 3.5 grams. They documented me as purchasing 24.5 grams. The response I received was terrible. And the way it was said was worse. The place is 5 minutes from home but I will not go there.

The visit was Amazing. It was my 1st time, the order was messed up (my fault) and it was easily and friendly fixed. This is my new home!

Friendly helpful staff, super clean, and great selection.