Flower is top-notch, staff is top-notch, and I'm going to guess that the atmosphere is top-notch as well. My wife and I ordered online, which is a great experience and picked up curbside. A flower-connoisseur greeted us with a warm welcome, collected ID and payment, then retrieved our order. The dynamic customer service they provide combo'd with their superior product is simply powerful and I daresay unmatched.
If you choose Lume, I HIGHLY RECOMMEND making the trip to the Big Rapids location. You won't be disappointed.