I have shopped here for years. Never again. I have spent hundreds of dollars at this store since it opened. Today was the last straw. Main Street sells defective cartridges and refuses to stand by their own return policy.
I had a receipt, had the defective cartridge, and told them that the coil was burnt, and produced a foul vapor that wasn’t actually cannabis vapor but burnt cotton wick. They assumed I was trying to scam them, or something, and said that they “don’t take cartridges back for taste” and that they refuse to take a cartridge that “produces vapor” and refused to believe me when I said it was not vapor but cotton smoke from the burning wick. They then said that they had problems with the brand I was returning, admitting that I was right and that they had sold me a defective product! Yet they still refused to return the cartridge. I have actually had bad tasting cartridges from them in the past and never returned a single one because of the taste!
I was a loyal customer for years since they opened the Longview location, but I will never spend my hard-earned money there again. I suggest everyone else do the same. They do not care about their customers and do not stand behind their products.
The condescending, accusatory way I was called a liar today, when I was clearly in the right, means that Main Street Marijuana has lost my business forever.