Wow. What can I say about Muv ? The first time I went, I was excited because I was referred by an employee of different dispensary, so I thought " this place must be great if they are sending me to their competition." It wasnt. I was rushed through by a young kid basically taking my order like I was at McDonalds. Every time I'd ask a question I'd get a one word answer, he roll his eyes and then go fetch the product. No sales pitch, no knowledge, no conversation, and he seemed completely irritated I was even asking about the products. I felt super rushed and ended going home with products I didn't even want. I chalked it up as an annoying experience but decided to try it again another day. This time, I brought my Autistic husband who was treated so rudely I had be THAT person who asks to speak with the manager. Not only was our salesperson rude, she was loud, abrasive and accused us of transferring prodcut. We are a middle aged married couple with 50 bucks to spend, really ? I explained I too have my card and was just handling the money for him. She wouldn't stop being rude and finally my husband says.. "I'm autistic, could you please just stop. We're just trying to figure out what I can afford today. " Nothing. No response, just a stupid smug stare. At one point she huffed off. I'm thinking.. these people are supposed to be kind and compassionate, assisting patients who are hurting mentally and physically? How on earth are these kids representing this company? Zero customer service skills, totally apalling. I finally spoke with the manager and he apologized for their unprofessional behavior, and mentioned his son too has autism. I asked " would you want your son to be treated this way from a pharmacy or health care provider?" Obviously he said no. I would advise that manager not only trains his staff but familiarizes himself with the ADA. Really disappointed. Beautiful dispensary with crappy, young, inexperienced associates.
Hello there! We are deeply sorry to hear about your experience with our Fort Myers location. Here at MUV, it is never our intention to make any of our patients feel like they are not valued. We take pride in delivering excellent customer service so hearing about your experience is very saddening for us! Our main priority is providing top quality products with superior customer service to every single one of our patients. We are appreciative of you returning for the second time, as this shows your loyalty to MUV! We truly value you as a patient and would like the opportunity to make this right- if you can send an email to email@example.com so we can look further into the situation. Again, we are truly sorry for the experience and we look forward to hearing from you soon!