Ratings and reviews of MÜV - Fort Myers Colonial
(16 reviews)
4.2
Quality
3.9
Service
4.3
Atmosphere
Reviews 1-16 of 16
July 8, 2023
I used to shop exclusively with you guys but over the years your lack of product product testing and lazy management has cost you a loyal customer.
Dispensary response:
Our hope is to always provide great products and a happy experience for each of our valued guests. We are saddened to learn that you have not had a positive experience lately. We kindly ask that you get in touch with our Support Team in order to enhance your subsequent visit. You can get in touch with them at support-fl@verano.com. We appreciate your patience and understanding and eagerly await your response.
July 9, 2023
July 10, 2022
Very friendly. Nice store.
February 22, 2022
CHECK YOUR FLOWER! I purchased a 3.5 gram of Apple Juice flower. When I got home the jar had no seal and only weighed 2.6 grams. This was a $60 jar of flower. Total rip off.
January 7, 2022
At MUV they make me feel very comfortable, the staff know their products and are very informative.
I liked that they take the time and explain what product is best for me.
place is very clean and organized, I look forward to going there
December 16, 2020
This is by far the best dispensary I’ve been to. They always greet you well, they make sure that you are helped so you get a great service and leave happy and satisfied. They go out of their way to make sure you are taken care of. It all starts with management and the manager here rocks!! They definitely take care of their patients/customers. I would recommend them to anyone, you will not be disappointed.
November 1, 2020
Placed an order on Friday at 230 pm it’s Sunday 400pm we called three times and was told they would get back with us, never did. Still waiting
Dispensary response:
Hello Hammy1755. Thank you for taking the time to provide us with this feedback of your experience in our Fort Myers location. We apologize to hear that we did not meet your expectations and would like the opportunity to look further into this. When you have a moment, please email support@altmed.co so we may have the opportunity to look into your concerns. We thank you for your willingness to provide us feedback and look forward to hearing from you soon.
November 1, 2020
November 4, 2020
MÜV has had this figured out a long time ago. Quality (top notch) products. Tenders thankfully are obviously salty on this complicated cannabis business like handling upper level type definitions/processes proving they have been to🎓handling school🎓. The few stores I've visited some with drive thru option are nicely designed inviting atmospheres, loaded with shiney "What's that for?" stuff. Can't beat it with a 🏒.
Dispensary response:
Hello pat90volt! What a way to share the good word about MUV and we can't thank you enough! It truly warms our hearts to know that you have found our Fort Myers team and atmosphere to be one of education and solace. Here at MUV, it is within our culture to appropriately educate and cater to each of our patients' needs. We hope to continue this as and also hope you stick with us to experience more! Thank you, pat90volt, and we can't wait to serve you soon!
November 4, 2020
February 6, 2020
Wow. What can I say about Muv ? The first time I went, I was excited because I was referred by an employee of different dispensary, so I thought " this place must be great if they are sending me to their competition." It wasnt. I was rushed through by a young kid basically taking my order like I was at McDonalds. Every time I'd ask a question I'd get a one word answer, he roll his eyes and then go fetch the product. No sales pitch, no knowledge, no conversation, and he seemed completely irritated I was even asking about the products. I felt super rushed and ended going home with products I didn't even want. I chalked it up as an annoying experience but decided to try it again another day. This time, I brought my Autistic husband who was treated so rudely I had be THAT person who asks to speak with the manager. Not only was our salesperson rude, she was loud, abrasive and accused us of transferring prodcut. We are a middle aged married couple with 50 bucks to spend, really ? I explained I too have my card and was just handling the money for him. She wouldn't stop being rude and finally my husband says.. "I'm autistic, could you please just stop. We're just trying to figure out what I can afford today. " Nothing. No response, just a stupid smug stare. At one point she huffed off. I'm thinking.. these people are supposed to be kind and compassionate, assisting patients who are hurting mentally and physically? How on earth are these kids representing this company? Zero customer service skills, totally apalling. I finally spoke with the manager and he apologized for their unprofessional behavior, and mentioned his son too has autism. I asked " would you want your son to be treated this way from a pharmacy or health care provider?" Obviously he said no. I would advise that manager not only trains his staff but familiarizes himself with the ADA. Really disappointed. Beautiful dispensary with crappy, young, inexperienced associates.
Dispensary response:
Hello there! We are deeply sorry to hear about your experience with our Fort Myers location. Here at MUV, it is never our intention to make any of our patients feel like they are not valued. We take pride in delivering excellent customer service so hearing about your experience is very saddening for us! Our main priority is providing top quality products with superior customer service to every single one of our patients. We are appreciative of you returning for the second time, as this shows your loyalty to MUV! We truly value you as a patient and would like the opportunity to make this right- if you can send an email to support@altmed.co so we can look further into the situation. Again, we are truly sorry for the experience and we look forward to hearing from you soon!
February 7, 2020
December 28, 2020
love the drive thru so convenient
September 11, 2020
Nothing to dislike,everything too like,
The knowledgeable and very friendly people that work there the atmosphere and definitely the quality of the vapes and rosin is outstanding!!
Dispensary response:
Hi there ABVAVG! Thank you so much for this 5-star review. We really appreciate you taking the time to provide this feedback for us and our patients. We are ecstatic to hear that you are enjoying our Ice Water Rosin and Vapes just as much as we do! Here at MUV, we are absolutely committed to walking side by side with our patient’s on their quest for wellness while empowering them with the proper education of effective cannabis-based theories. We strive to make the experience as positive as possible and we're glad to hear that Fort Myers is doing just that! We truly appreciate your support and look forward to serving you again soon!
September 12, 2020
July 13, 2020
I loved the place! My first time going to a dispensary and I got the best treatment ever! Definitely going back soon
Dispensary response:
Hi there! Thank you for taking the time to provide us with this outstanding review of your experience at our Fort Myers dispensary. We are delighted to hear that our Fort Myers crew was able to treat you with such amazing customer service and help you medical marijuana products you deserve. Here at MUV, we are inspired by our first hand connection with our patients and caretaker communities and driven by the opportunity to make a difference. We appreciate your support and look forward to growing our relationship in the future!
July 14, 2020
March 13, 2020
Great Products Especially the G Pods they are fire 🔥, Always got good random deals, and the are always fast and friendly.
Dispensary response:
Hi there! Thank you for your generous review! We are very appreciative of the time and feedback we receive from our patients. We are happy to hear that our products meet your expectations to also include the customer service provided to you. We continuously strive to ensure our patients are well taken care of by providing top quality products and excellent customer service. We thank you for your visit with our Fort Myers location and we look forward to your presence in they very near future.
March 13, 2020
December 4, 2019
MÜV is definitely worth the trip. They have some of the best concentrates around.
Dispensary response:
Hello IrieVibrations, Thank you for taking the time to provide us with a review of your experience. We are glad to hear you've been enjoying our products and we hope to see you again soon!
December 4, 2019
December 7, 2019
Love the drive thru!!!
Dispensary response:
Hey lsmoke420, We thank you for your positive feedback and we appreciate your 5 star rating! We are pleased to hear our team and our drive thru made your experience pleasant and smooth. We thank you for your support and we look forward to serving you again soon!
December 7, 2019
March 5, 2020
Friendly Staff that provides great information on products..
Dispensary response:
Hello there! Thank you for taking some time out of your day to provide us with a great review! Here at MUV, we take so much pride in delivering top quality medical marijuana products and great customer service to all of our patients. We are so thankful for your support and we definitely look forward to seeing you again soon!
March 5, 2020
February 7, 2020
Great product, great staff. Love the sour Jack!
Dispensary response:
Hello there! Thank you for taking the time out to provide us with a great review! We are very happy to hear that your visit with our Fort Myers location was a pleasant one! We are also ecstatic to hear that you're enjoying our Sour Jack strain! Here at MUV, we are 100% committed in providing top shelf products and excellent customer service. We truly thank you for your support and we look forward to serving you again soon!
February 7, 2020