Deepest apologies that your experience with us was so poor. The pre-packaged grams are for our patients' convenience so that you can grab and dash! & are made from the exact batch and strains displayed on our bud wall. We are always happy to exchange any unused products & if in the future you have any complaints or concerns, please take the time to speak with management and we will get you taken care of! We strive to keep all of our patients happy!