
Ratings and reviews of The Fire Station - Hannahville
(25 reviews)
4.3
Quality
4.5
Service
4.5
Atmosphere
Reviews 1-24 of 25
December 11, 2024
Kaylee was a wonderful bud tender. She helped find the perfect strain for my husband. I would recommend to ask her if you’re looking for something specific. She is on top of it. Truly had an amazing experience there.
December 20, 2024
First of all had issue at desk and when reported nothing was done!! Next I buy eighth of flower and it was very dry so they wanna give a free pre roll instead of replace!! Much better service at Lume!!
May 22, 2023
I stopped in for my second visit first was not great because they were out of almost everything. Second trip I grabbed a quarter of wedding crasher. It was it a pop top canister and had a great cure, not the strongest smelling or tasting but its ok. The other I grabbed three 1/8 Pre-Packed of Alien Cookies By Rare Michigan Genetics and I would recommend you stay clear of it for $35 an 1/8. Out of the 3 I got all were half popcorn and half larf and as dry as Colorado Crumble. Now this is Pre-Packaged so Firehouse has no control over quality that falls on Rare Michigan Genetics and damn they dropped the ball. Not one decent bud in them for top shelf price come on, not to mention half (LARF). I honestly expected better for top shelf price but just because they charge more don't mean it's better. I will return but I would never buy RMG ever again, I can't trust it not being Dusty and Old lol.... Sorry it wasn't a great review, but I drive 4 hrs round trip and I'm going to keep it 100. My budtender Heather was awesome she picked out some gummies for gramma :) Cheers
Dispensary response:
Thank you for bringing this to our attention. We’re sorry for any inconvenience or frustration that you may have experienced. We’re continuously working to improve our inventory, and we’ll consider your feedback to ensure we provide the best possible products.
May 23, 2023
March 12, 2024
I had a defective vape twice in a row and they replaced it each time. Their customer service rocks and I will absolutely continue to shop there!
Dispensary response:
We are so happy to help you when issues like this arise! Thanks for the awesome feedback!
March 13, 2024
October 25, 2023
I live in the Eastern UP and usually hit up Sault Ste Marie but had to stop into Hannaville again! Unfortunately, the storm took out the internet but the team worked very hard to make sure I got my receipt! Exceptional service! Thank you for treating the man before me with so much kindness as well! He was comfortable enough to come in and work with you to help with his cancer side effects! 10/10 will stop in again!!!
Dispensary response:
Thank you so much for taking the time to share your awesome experience with us! We are so happy to be there for you!
November 1, 2023
April 18, 2023
Good dispensary for first timers. I’ve outgrown the high prices, hit-or-miss customer service, lack of flower options,etc. I’ve been many, many times and after the customer service I received from my “Bud Tender” this evening, I don’t think I’ll be back. I manage a dispensary, and I’m a Bud Tender myself, if they worked for me, I would let the person that “helped” me know, they should look for another career.
Dispensary response:
We value and appreciate your feedback so much! Exceptional customer service is very important to us and we would love to hear more about your shopping experience. Please send us an email at contact@thefirestation.com so we can make this right for you!
April 18, 2023
May 21, 2023
Everything thing was great, fast, and efficient. The people were very nice and I was in an out in a flash.
Dispensary response:
Thank you so much for your awesome feedback!
May 22, 2023
May 30, 2023
10/10 thank you to Marsha give her a raise great customer service
Dispensary response:
Thanks for the feedback! We'd love to hear how we can earn all 5 stars, please feel free to email us at contact@thefirestation.com!
May 31, 2023
February 15, 2023
Was there 2weeks ago and got 3.5 grams of flower and the stuff I got was really, really dry. The buzz wasn't there. I drove almost 3 hours one way. I usually get flame stuff, but this time it was pretty much bunk. And the trim job looked like a kid did it. I'm not really mad but I think I should get store credit or reimbursed.
Dispensary response:
We value you and your opinion and thank you for providing your feedback! We would love to hear more about your shopping experience and to make it up to you if you wouldn't mind reaching out to us at contact@thefirestation.com!
February 17, 2023
February 19, 2023
Love this place! Tyler & Seth took great care of us in the drive thru yesterday. We even were given a treat for our doggie that was in the car with us. Staff always very friendly & helpful.
Dispensary response:
Thank you so much for sharing your positive feedback! We appreciate you!
February 22, 2023
April 4, 2023
People are great. Very informative..
Dispensary response:
Thank you so much for your kind feedback!
April 5, 2023
August 30, 2022
My go to place in the Upper Pennisula of Michigan! Super friendly and knowledgeable staff. Tons of options and great prices.
Dispensary response:
Thank you so much for your kind words and 5 stars!
September 1, 2022
January 20, 2023
The updated app is nice but when tapping the “shop” tab it shows a blank page😔😔
Dispensary response:
Thank you so much for your feedback! Our app is not quite ready for the public yet! Please continue to place your orders on our website! www.thefirestation.com
February 15, 2023
January 2, 2023
The staff at the fire station are very knowledgeable about their products and so friendly
Dispensary response:
Thank you so much for your positive feedback!
January 10, 2023
November 7, 2022
Well lit, well staffed, very organized.
Staff was very friendly, patient and knowledgeable. When asked for any recommendation’s, I was not disappointed. And the discounts and specials were great.
Dispensary response:
Thank you so much for your feedback!
November 30, 2022
December 26, 2022
Way too costly. You can get just as good if not better quality other places.
Dispensary response:
Thank you for taking the time to leave your feedback.
December 29, 2022
October 22, 2022
Awesome people and experience, weed's top notch... Soothing but not mind altering... Relaxing but not mind numbing... Thank you Hannahville 💕💕💕
Dispensary response:
Thank you so much for your positive feedback and 5 stars!
October 27, 2022
June 26, 2022
I have been a frequent and regular customer for a long time now. You guys are so wonderful. Thank you for always being extremely helpful and giving great customer service always. You guys are so appreciated!
Dispensary response:
Thank you so much for your feedback and being such a wonderful loyal customer!
June 29, 2022
October 4, 2022
bud tenders were very helpful and knowledgeable. when shake and trim available it's always nice. decent sales, nice bud.
December 20, 2021
Great selection, super helpful and kind staff. My first visit, and I look forward to the next! Jake was fantastic.
Dispensary response:
Thank you so much for taking the time to leave positive feedback! We appreciate you!
December 31, 2021
November 2, 2021
Great staff, service and selection. Heather was particularly wonderful to work with!
Dispensary response:
Thank you so much for taking the time rate us and leave a positive review!
November 6, 2021
January 16, 2022
Very good customer service all around from when you walk into the door till
You leave, Jackie was very knowledgeable and helpful
Dispensary response:
Thank you so much for your feedback!
January 17, 2022
February 2, 2022
Great people. Great location. Great products. Awesome loyalty program.
Dispensary response:
Thank you so much for your positive feedback, we appreciate you!
February 2, 2022
October 29, 2021
Very Friendly staff, Heather was extremely knowledgeable.
Dispensary response:
Thank you so much for the positive feedback and 5 stars!!!
October 31, 2021