All of the staff are incredibly friendly and knowledgeable about the products. The budtenders are more than happy to share their experiences and mini reviews of taste with different strains and are prepared to make recommendations on the spot. They are always getting new inventory and also the returning favorites, and running out of weed is almost something to look forward to so I can return and experience their customer service again.
My husband and I are willing to do the drive to Ellensburg because the staff and service are amazing we are always felt welcomed . the prices are great and great product brands. Thank you all for standing out above the rest!
I went in to get a cartridge, there were some on sale so I bought 2. Was told to keep receipt if anything went wrong with the cartridges.
We instantly have problems drawing out of the cartridges and one of the mouth pieces was loose so they get brought back. We have the receipt but we don’t have the packaging for the one of them so they won’t accept it. The green shelf was the only store in town that sold this brand of cartridges because of poor quality and the budtender mentioned that the cartridges would only smoke well out of the store battery. I was never informed of this. She then offers to sell us the battery they sell and having no issue with the battery before, we refused to buy the battery. We were told to come back to talk to the owner manager. This budtender was very nice and I have no issue with her.
Coming to the store to see the manager, I was a little irritated but I told the story to the owner, Brittany, and she acted in a very hostile manner, acting like I was personally accusing her of doing something wrong. She informs me that the battery that we were using probably shorted the cartridge out and tells me about a policy where bud tender should have told me about the cartridge battery requirement. I was never told about this, just about the receipt. She then tells me she will look at the camera and find the time stamp that I was in the store to make sure that I was not told about the voltage and would chew out that bud tender. I’m not sure how she can confirm that because recording audio in stores is illegal in Washington state. I respond by saying that i was sold a product that I can not use. She dismisses it, mentioning that we were able to get a small amount out of the product and tells me “please get this product out of my store.” I then ask her name and I tell her I will be placing reviews on various websites. She says if my attitude was different she might have worked with me. She then tells as I was walking out the door, “why don’t you call the manufacturer, do you want their number?” I say “sure” and then she responds “then google it.”
Brittany, the business owner, is the epitome of unprofessional and I’m seriously doubting that I will do ever go back. I now understand why she has the reputation that she has.
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