Trulieve - Fort Walton

Quality service and knowledge. Always showing deals I may not have known of like BOGO or %50 on products company wide.

First and foremost it has to be put out in the open, Trulieve has an "F" rating with the Better Business Bureau, yes, an "F" rating! Truelieve's practices are pure crap, their website and app are pure crap! Why is it when someone places an online order their order tends to be changed to something they did not order? Why is it that Trulieve cannot put enough developer involvement to get the app and website to work properly where orders are received and acknowledged properly, send messages properly and timely to customers? Why is it that Trulieve has the online order option for customers to be able to make it easier for themselves to get the product they need, but then have walk-in customers to come in and be put ahead of the online customers because the walk-in customers are "shopping"? Where does this ignorant mentality come from? The way I, and I believe most common sense people would see it, "shoppers" are not always going to buy something, but someone who took the time to place an order for a product will be buying something. Those "shoppers" need to wait in line just as anyone else would have to at a location that has an appointment =online order and just strolls in off the street. They can stroll right to a seat and wait. Also, why is it that Trulieve has provided products to customers that were returned by other customers and some of the product is missing? (this has happened me) Why is it that Trulieve will show a product is not available at a particular location, but when it is inquired about the specific product while in the showroom/shopping area, an employee or manager goes through the rabbit hole door to Alice In Wonderland and then returns from the other side with the inquired product? There seems to be something more going on within Trulieve that is not necessarily right and may be the reason for the "F" rating from the Better Business Bureau.

First of all I would like to say I have shopped here at this location now for a while and my service today was great. I had the please of having Ethan and Danny today and the service and knowledge were great. Ethan has now helped me a couple of times and always with great greetings and is always helpful. Both were amazing, quick and very courteous. Thank you both a lot.

Went in today to exchange a battery I killed and load up on discount carts. Allison took care of me- she was SUPER helpful helping me find the right strains! They have staffed up- 20 min wait with a packed parkibg lot. Great experience!

This location is always very friendly and helpful. Chase Sparks has helped me a few times in a row now and he's been totally awesome!

Had another great experience today, from customer service to product knowledge Rebecca Weldon is the best when it comes to cannabis! ❤️

I always enjoy all of employees that work at the fwb, however- Seth- is by far my favorite. Such a great place.

Do not go there the service sucks. I ordered a item at 10 am and got all my confirmation i could not pick up until 6pm it Cleary states that they hold for 48 hours. I get to the store after checking in online and i get a text saying it was my turn. I went in a a little feminine boy took my card and i was skipped by 5 people. U then get back to the sales area only to be told they lost my bag. I will Never ever ever ever ever ever ever go to any Trulieve ever again like I was told by a manager at Trulieve before "TRULIEVE does not need my money" That is fine i will make it my mission to make sure people do not go there you guys are horrible

Let me start by saying how helpful zach at the fwb location was. he was very understanding and helped me choose the best product for my condition. Things are definitely getting better at trulieve I was in and out within 10 minutes

Seems like they have worked out the kinks in their new system, placing order and picking up was a smooth process and I was in and out in less than 10 minutes. Zach was especially helpful, very knowledgeable about the different strains and products available and was able to make great recommendations!

I was helped by truelieves employee named Zach at the store in fort walton and he was the best customer service personnel i have ever delt with. Gave me great tips and very smart, helpful and kind. Definitively best empkoyee by far.

For starters their website is garbage. It is never accurate. Orders take four to five hours to fill after being placed. Their location in Fort Walton is always overcrowded . I've had my order say it's been filled get there and it was filled with the wrong products.. 👎👎

This place has turned to complete trash ! From inventory, to staff , to the website never being accurate with inventory to it taking over 14 hours for a Togo order. I use to spend at least 400$ a week here and will not step foot into this place ever again ! Thank god for muv just opening and surterra or I would be driving to Pensacola Just to get my medicine . Nico is the rudest employee ever . They never want to pull out product to show you what they have and their service has turned horrible ! Ashley is the only person at this place who is friendly and caring! Destin Trulieve is a little better but not Much And it’s sad because I love some of the strains y’all have but it’s not worth the hassle . I placed an online order with MUV while sitting in the parking lot waiting to be called in for my Togo order yesterday at 12 in the afternoon that didn’t get filled until this morning and got a text my order was ready for pick up within ten minutes !! So I went inside and had them just completely cancel my order. Very very bad experiences my last few times ordering and walking in I’ll never be back and I was a big spender !

Normally I'm quite happy with them other than having to wait in line for an hour to pick up filled online order. However, the issues that occurred Thanksgiving week were unacceptable, in my opinion. We were told to place online orders Thursday to pick up Friday. I never got any communication telling me my order was ready & when checking the status online was told it was "processing." Now here it is Sunday and I get the same response, when you call and sit on hold for 30 minutes no one gets on the line. I went up there and was told all the orders were lost. So after waiting 4 days I'm told my order is gone & there is no stock. Why were people not informed about this when it happened? This is all after I attempted to check on my order on Friday and was treated very rudely by the security guard basically refusing to assist me in anyway. Very bad for business.

Very disappointed in this dispense. I tried to order WB "minis" online but it was "out of stock", so ordered "whole flower" @ $16 more than minis. I opened the jar and found minis! I showed it to the clerk and she growned then showed it to a supervisor. The supervisor looked at it and muttered "nuggies". Then said, "it was packaged as whole flower, so it is whole flower". He did not offer an exchange at the store. It was obvious that minis had been packaged as whole flower! Mistakes are okay, but not to offer a refund or exchange immediately, and overcharge a customer $16 by fraud is just street crime. I wont ever go to Unbelieve again...😐

Everyone was super helpful and knowledgeable. Colby was huge help for us! He really knew his products and explained them very well in a way we could understand.

Shannon and Lexi were very friendly, patient and helpful. I had a lot of questions about Shatter and Krumble . Excellent consultants.

Always love coming to this location. Always super friendly and helpful. Nice atmosphere that's run very smoothly. My Patiant consultant Candra was aewsome!!!

Always my favorite place to go with my favorite people to see! I love that they take their time and help you get the most for your money. Great service, clean environment, friendly personalities and smiles everywhere you look! Thanks for not only great service but quality products! We need good people just as much as good relief, thanks for being all of that! 🤩

Professional, Cool Vibe, Great Staff! "Professor Cannabis" is a great asset to our FWB location. He's way crazy knowledgeable about anything cannabis & is happy to answer/explain anything asked. HIGHLY RECOMMEND! 😕 Too many out of stock items too often would be my only criticism.

I love this place and all its staff. These are the most caring people I have seen in a long time. If you get Colby...you are in awesome hands.. he always helps me find right what I'm looking for...Shannon another awesome sales rep.. This is the place to find what you need by people who care.

I feel a calming effect as soon as I walk through the doors. The staff is always welcoming and friendly. Lexi is a wonderful person. I seem to always get her at the register and it makes me happy. Knowledgeable and patient with you when you don't know what you want. Thank you Lexi! I have been to other dispensaries but always come back to trulieve. You have the best products, best quantity, and quality.

Great knowledgeable staff. Everyone is so friendly and always willing to answer any questions I have. Product is amazing with great quality.

great staff almost no wait time. everyone is very friendly and knowledgeable. thanks to Colby for the excellent service