Trulieve - Fort Walton

The best in all around brian is awesome great staff.... Becky is absolutely my favorite but in general the whole staff is amazing and the product is amazing

I have placed several online orders, wait to get a confirmation, try to check in to find out I still have to wait, and for what! , to find out that product I wanted is UNAVAILABLE, EVERYTIME!!! Why won't they admit they are OUT! NO, IT'S NOT A DIFFERENT BATCH!!!!!!! DONT LIE!!! IF YOU DONT HAVE IT DONT PUT IT ON THE WEBSITE!!! THATS FALSE ADVERTISING!! ALSO, the Davis St. location is a NIGHTMARE!!!!!!!

Great store. Great quality of products. Little more expensive than other dispensaries but worth it usually because of quality. Employees are always pretty nice. Only thing that’s not amazing is I’ve noticed it will take a minimum 20+mins to get checked in, seen and pickup your products. Opposed to other stores in town taking 5+ mins. However definitely recommend.

Allison is the shit 🔥

Long story short, haven't gone to trulieve in quite a while, place an order, drive 50 minutes one way, get there it's not ready!! Then get told (with massive amounts of attitude) that there's 14 people ahead of me and that what I ordered would sell out before I can go to the back!! This place just plain sucks. Atmosphere is terrible!! Prices are atrocious and no matter when you go you have to wait!! Went down the street to a competitor and was in and out in less than 5 minutes 😳 overall crappy experience and I won't go back even if they give the product away!!

This is THE spot for me and I am unabashed to share my thoughts on most matters laboriously. But only if I feel I have insight that people may find helpful. When I get to discuss my favorite dispensary, it is a labor of love. The number one thing you notice about Trulieve is their people. I have been to over two dozen dispensaries in Florida. Of those two dozen (25 precisely), there are only two that have a staff worthy of review. I have been remiss on my Cannabis reviews. I believe that I have something to offer, and frankly Leafly is the single greatest resource we have in all matters cannabis, so I will start here. Today I dealt with Allison  At trulieve and she is amazing. She worked very diligently to modify my order in a way that both served my medical needs precisely, but also my financial ability, as well as she could. she looked very carefully at the content labels of the medical cannabis I was to receive to make sure the strains were consistent with the medical needs I expressed to her. Additionally she made sure that all the discounts available to me were put in place to give me the best deal that she could. She was pleasant, knowledgeable, and she was compassionate. I can't think of anything else that I could want from my budtender. However that may be, she does have other assets worth mentioning. Allison worked well with her coworkers to make sure all knowledge available to her was also available to me at the time of my purchase. This really helped me to get my prescription filled in a way that fit my specific needs. The buds at Trulieve are second to none. Trulieve always seems to have new varieties trickling in, as well as some of my old favorites consistently coming back. They almost always have specials if you stay informed through their texts and email. I have never served in our Military, but I will tell you that I am also really impressed on how they take care of their military with a handsome discount. They also offer a discount to two groups of people, usually on a tight, fixed income, senior citizens and EBT Card holders. Another Cool thing about Trulieve is they consistently seem to hand out swag on the expected days and sometimes quite by surprise. Trulieve, the corporation is seed to counter operation so they have the ability to control what they are able to provide to the customer. and they have so many different high end collections that are geared to be terpene specific which really helps with your ailments. I have noticed that there is often a shortage in a lot of Cannabis sativa flower strains locally. (And) in the United States according to friends that I've talked to in other states that have dispensaries. Trulieve is really good about having the indica that most patients need, but also the sativa that many of us require during the day. Also they have an impressive variety of  nice hybrids that have a good range of sativa dominant to Indica dominant. if you have PTSD or anxiety or any type of physical ailment that requires using a sedating strain, they have it and they will tell you what it is. Don't be afraid to ask questions because they will help. Allison was able to answer all my questions and also asked me a variety of questions to make sure she was able to get my needs met. It is more than a dive star place, although I only gave a four-star review to the environment. this is because of the customers. (80% of them) seem to be very chill and rarely have I  seen anyone disrespect the staff. But people in our town don't seem to plan ahead. They don't order delivery (only fifteen bucks) when they are not able to come in during the day, Sometimes people seem to hit the dispensary too late in the day. It's like watching seagulls descend on a dock during the return of the shrimp boats. Lucky the staff at Trulieve has budtenders like Allison who add a calm presence to the counter. It really is amazing how many people they serve each day.  To be honest, I have been one of those aforementioned people that occasionally didn't plan ahead, and the way they deal with that, is beyond my understanding. so as I alluded to in the beginning, if you want great flower, edibles, vapes, concentrates in a friendly, knowledge atmosphere, go visit Allison and her friends and Trulieve, because this truly is the spot!

I am 55 years old and have recently retired. I started managing restaurants in my early twenties and know a little about customer service. I came to Trulieve after being diagnosed with several issues from PTSD to diabetes and arthritis. I knew nothing about the strains that could help me but thanks to the team there I was learning a lot with every visit. In addition to the staff's knowledge, they do something called smiling, saying hello, welcoming you in, saying goodbye to you as you leave. A lost art in customer service. I do not know the name of the manager or managers at the Trulieve in Fort Walton Beach, Florida they are doing a terrific job with their team. Keep up the good work. I came away from so many years of customer service remembering a couple of statements that resonated with me. People don't quit their jobs, they quit their bosses and success is self-evident in your people!!! I can't wait to meet all of the team members, but I would like to give a BIG SHOUT out to just a few of them. Thank you for going to work and really changing the lives of people like me, my man Jacob and my two girls Allison and Tori. You guys and girls are the BEST!!! Mrs. Vinquist

Thank you Trulieve FWB for hiring Allison!!! She is an absolute gem! Not only does she have the BEST personality, but she is a plethora of information. She has made the BIGGEST difference in my pain management in suggesting the CBD and CBN capsules. You’re the best!!

Jacob was very helpful and helped me find what would work best for me.

Joe S was amazing! He was friendly and informative ! Thanks for having great people like him to make it easier to purchase correct products for each persons differences!!

I like when the product is correct. Joe is helpful in helping me get the products I want.

Danny was great. Very nice, helpful and informative. It's always a pleasure to shop here.

I have nothing nice to say about this location or the company. I have placed 13 online orders and guess what they are all still processing. Tried reaching out via chat on the website , I was told that the location is over a week behind w online orders. I am not sure why , but even after never getting a completed order, I went in. Huge mistake. Sat there waiting for 2 hours meanwhile several people in and out my place in line not changing. Finally I asked the person at the desk. She said opps forgot to get you in the que! Really?! So since i was waiting so long and it was her mistake do you think they would get me in ? No! I was told i go to the back of the line and have to wait again . I asked for my card back so I could go somewhere else, she acted like she wouldn’t give it back- asked for a manager- no one around she said. I finally got my card back but believe me I will be going to MUV , Sutterra, or Fluent n will never ever be back here, this place is a joke- a bad one!!

Zack Simmons went above an beyond to make sure my order was in the system and ready to go! I usually use a different store seeing I’m from Pensacola but I will definitely stop here anytime I’m in town because of the customer service that Zack shower the entire lobby!

I love Trulieve FWB. They have the best flower, and if you can't find it online you can always ask in-store for what you're looking for. Allison has been my bud tender there on numerous occasions. She is awesome. She is always helpful, makes sure you've got what you need, all discounts applied and is a fun, friendly person!

Allison was so helpful today! Last time Becky also took really good care of me! The product is always great and with all the deals very affordable. I recommend ordering online. You will get a text when it's ready which has never been longer than 15 min in my experience. Then don't get in line via text until you pull up. They are that good! Two 👍's up!

Ethan was my cashier today and I was very impressed with his service. He was knowledgeable, friendly and kind. Recommend highly.

Addonis is awesome and so patient.

Allison was awesome ! The product is great. 5 stars !

I have been to this location several times now since receiving my medical card. Each time my experience has been wonderful. Zach was the very first person to help me, and he was absolutely a gem! This is all new to me, so his expansive knowledge on all the products was beyond helpful. (I wish I would have brought pen and paper to take notes!) He was so professional and kind, he made my first purchase so easy and seamless. Allison is another one who stands out to me! She assisted me with my first online order! She gave me some great tips on future orders, and her energetic - bubbly personality was refreshing!

I was in and out this morning (3/5/21) in less than 25 minutes!! There were even 5 people ahead of me on a Friday morning!! That's so unusual. My tender, David W seemed knowledgeable and was polite and joked around with me. Which I enjoyed. I like interacting with people that can be professional and still have a good. Over all, I enjoyed my visit and I'll be a repeat customer!!

I had made an online order followed it did online chat and also tried to call it took over three days with no response Usually they are pretty good I don’t know if they’ve gotten new staff that doesn’t know what they’re doing or computer glitches but I was pissed I’m only giving it one star because it won’t let me submit it without doing it

They have the absolute worst customer service and logistics. The only thing they are consistent in is making excuses for why they still haven’t put out the dumpster fire that is their ordering system. Multiple times I have had items taken out of my online cart, I have had items taken out of my basket in the showroom, I have had to wait over two hours at the front of the line on waitly(after it said I was next) as they stream people by and then sell part of my order out from under me. I was told I would get a phonecall when a product came in “please let me try to keep your business” and shockingly never got that call. In the time it has taken me to write this review an order I placed right beforehand with Muv has already been made ready for me, no joke. Trulieve is a huge letdown the only reason I gave them two stars is because they actually pop tupperware and I can taste the difference. Not worth the headache at all though, or the disrespect. It is condescending to me when a budtender makes some crappy unrelated recommendation for a replacement product based solely on the color of the label. Maybe you guys think this is some cashgrab operation but a lot of people have a bad quality of life without the right meds, some people rely on it to get through the day, so no it isn't cute to be dealing with someone who clearly has a limited understanding of what they are selling and is not treating the situation as a serious responsibility, but it do.

So it’s my first time here in over 5 months and it stopped coming here cause they usually took a while and they were pretty low on inventory but today i went in there and i was out in 10 min. Budtender David was very helpful and nice!! I recommend coming here since there more competition around and not everyone in town is coming here.