First and foremost it has to be put out in the open, Trulieve has an "F" rating with the Better Business Bureau, yes, an "F" rating! Truelieve's practices are pure crap, their website and app are pure crap! Why is it when someone places an online order their order tends to be changed to something they did not order? Why is it that Trulieve cannot put enough developer involvement to get the app and website to work properly where orders are received and acknowledged properly, send messages properly and timely to customers? Why is it that Trulieve has the online order option for customers to be able to make it easier for themselves to get the product they need, but then have walk-in customers to come in and be put ahead of the online customers because the walk-in customers are "shopping"? Where does this ignorant mentality come from? The way I, and I believe most common sense people would see it, "shoppers" are not always going to buy something, but someone who took the time to place an order for a product will be buying something. Those "shoppers" need to wait in line just as anyone else would have to at a location that has an appointment =online order and just strolls in off the street. They can stroll right to a seat and wait. Also, why is it that Trulieve has provided products to customers that were returned by other customers and some of the product is missing? (this has happened me) Why is it that Trulieve will show a product is not available at a particular location, but when it is inquired about the specific product while in the showroom/shopping area, an employee or manager goes through the rabbit hole door to Alice In Wonderland and then returns from the other side with the inquired product? There seems to be something more going on within Trulieve that is not necessarily right and may be the reason for the "F" rating from the Better Business Bureau.