Showed up in Trulieve, lobby is empty. Waited for 5 minutes. I checked in. Another customer showed up and was taken straight to the back. I asked why, that red head lady said because he checked in online? If my presence at the lobby for 5 minutes doesn't count? That is a horrible customer service experience. You need to train your people with common sense and common courtesy.
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About this dispensary
Trulieve - Lakeland
Trulieve is proud to be the first and largest medical cannabis dispensary in the state of Florida. Our specially-trained staff will work hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. At Trulieve, we strive to bring you the relief you need in a product you can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. History: The founders of Trulieve came together with an extensive history working in the nursery and healthcare fields. During that time, they saw a statewide need for alternative forms of healing. Typical medicine and pharmaceutical options just didn’t work for all patients. Dedicated to providing empathetic and compassionate care for all patients, no matter the illness or circumstance, they decided to enter the field of medical marijuana. Trulieve is the first dispensary to be granted a medical marijuana license in the state of Florida. They are approved by the Department of Health of Florida to legally sell Low-THC Cannabis and Medical Cannabis to patients who have visited a qualified medical marijuana doctor. Since opening their doors to the entire state of Florida, they have steadily increased the number of patients they help as they have expanded to more locations. Staff: Trulieve’s staff is among the best trained in all of Florida. Patient consultants work closely with patients to fulfill their physician recommended order and explain product information. With their vast knowledge of medical cannabis and customer service philosophy, all staff members are happy to answer any questions regarding products. Private rooms are available for one-on-one consultations, ensuring patients retain their medical privacy. Staff members work with physicians as well as with patients to gain a better understanding of each patient’s individual needs. Menu: Trulieve’s menu comprises of Low-THC Cannabis and Medical Cannabis products. They carry everything from flower, CBD oil, concentrates, oral syringes, vaporizer devices, capsules and more. All products are tested in house and at a third-party lab. Patients can find a lap report for each product they purchase on Trulieves website. Both cash and Canpay are happily accepted. All Trulieve dispensaries are handicap accessible. Trulieve makes the process of getting your medicine as comfortable and enjoyable as possible. Menu: Trulieve’s menu comprises of Low-THC Cannabis and Medical Cannabis products. They carry everything from flower, CBD oil, concentrates, oral syringes, vaporizer devices, capsules and more. All products are tested in house and at a third-party lab. Patients can find a lap report for each product they purchase on Trulieves website. Both cash and Canpay are happily accepted. All Trulieve dispensaries are handicap accessible. Trulieve makes the process of getting your medicine as comfortable and enjoyable as possible.
- 1644 N Florida Ave, Lakeland, FL
- call (844) 878-5438
- Followers: 283
- License MMTC-2015-0005
- StorefrontMedical
Hours and Info (ET)
Ratings and reviews of Trulieve - Lakeland
They have a problem with the delivery of online orders. Online should be given precedence over walk ins. I mean if I make an order at 1000 hours then a person that comes in at 1200 hours should not be given a product that I ordered if there is none remaining. The FIX: If trulieve receives an online order and that product is not available then that order should remain outstanding until the product arrives instead of sending a order complete text and the person finding out the order has been cancelled. So if there are still outstanding orders (next day whenever) when the product comes in those uncompleted orders will be filled first above all (the online orders keeps their place in line) on the next day or whenever that product comes in.
Went in and had a lady name Ashlee B! she was AMAZING!!!! The whole store is so nice and they keep it very clean and the staff is amazing also but Miss Ashlee goes above and beyond to help others no matter if its with a patient or helping another employee out! Id highly recommend anyone to come here!
Marisol was awesome! Thanks for the quick service and awesome product suggestion! Can’t wait to try this blue river rosin!
