Trulieve - Lakeland

Showed up in Trulieve, lobby is empty. Waited for 5 minutes. I checked in. Another customer showed up and was taken straight to the back. I asked why, that red head lady said because he checked in online? If my presence at the lobby for 5 minutes doesn't count? That is a horrible customer service experience. You need to train your people with common sense and common courtesy.

They have a problem with the delivery of online orders. Online should be given precedence over walk ins. I mean if I make an order at 1000 hours then a person that comes in at 1200 hours should not be given a product that I ordered if there is none remaining. The FIX: If trulieve receives an online order and that product is not available then that order should remain outstanding until the product arrives instead of sending a order complete text and the person finding out the order has been cancelled. So if there are still outstanding orders (next day whenever) when the product comes in those uncompleted orders will be filled first above all (the online orders keeps their place in line) on the next day or whenever that product comes in.

Went in and had a lady name Ashlee B! she was AMAZING!!!! The whole store is so nice and they keep it very clean and the staff is amazing also but Miss Ashlee goes above and beyond to help others no matter if its with a patient or helping another employee out! Id highly recommend anyone to come here!

Marisol was awesome! Thanks for the quick service and awesome product suggestion! Can’t wait to try this blue river rosin!

They aren’t terrible in terms of quality, but they never have anything new and if it is new it’s just one or two strains, the prices are absolutely terrible it’s like they’re robbing you. I was just on their website they have half gram carts for 60$ Shame on them. Every half gram cart is 48$, which is how much I paid for a full gram cart in Michigan at the med shops their. Such a shitty business hopefully Florida will legalize it soon so more med shops open up. On top of that their edibles are garbage i ate all 10 of the brownies in one sitting, dry as hell and didn’t do anything to me not even buzzed.

I have fibromyalgia and the doctor recommended me to try medical marijuana for the pain and tension. Lynn was there to assist me and she could tell I was nervous unsure of what I was doing, but she helped me feel at ease.

Awesome team really helpful with everything great experience

They are always conveniently good in the quality aspect and the staff is always fri3ndly¡¿¡

the young lady who served me was extremely tentative and thoughtful of my time. the system was not corporating with my sale. she was apologetic and offered me a discount for the inconvenience. she provided the highest level of customer service I have seen in a long time. I will definitely return in the future because of her compassion and willingness to go above and beyond to get me out in a timely fashion. q

Sweet T did a great job taking care of the order. She made great recommendations and made sure I got the product I wanted. I think you allow to many people in reception area. It's dangerous for me.

Thank you sales associate Kaylee Brown for a great experience yesterday. She has extensive knowledge of the products and made me feel welcome and not rushed. The facility is clean and they are following strict protocols to make it a safe and enjoyable experience for their patients. I will visit again soon. Keep up the good work.

My first time in was last week, and if it wasn’t for the excellent people/atmosphere and customer service, I would’ve gotten my product delivered, but I chose to drive back to Lakeland simply because of how well I was treated. Today I went back and miss Kaylee Brown took care of me and get me hooked up! Will defiantly be coming back often!

the staff maintains the highest sense of professionalism even during these trying times. We always look forward to seeing the quality in medicine, as well as the inviting faces of the staff! thank you for staying strong!

Knowledgeable, friendly, professional staff; staff is the BEST! However; I like only non-processed substances, so I only use flower. Flower has been in very limited supply, I relate it to the grocery store only having a couple of types of produce! Come on Trulieve get more consistent in your flower stocking practices!

Good 💯

Stop supporting Sunshine Cannabullies.

I Like the discounts! it makes it affordable to try different strains that you may not otherwise get to try and find the strain that really works for you. It took 12 strains for me to find a couple strains that treats the full spectrum of my symptoms.

This place is the best and destine ebright is fantastic. she knew her products and made my wife and myself very comfortable. Give her a raise cause is a keeper . This is the best all the staff was very friendly they were all very helpful.

Love this location! Shout out to the whole crew! I’ve already left the reviews on Google about this particular location. It’s worth the trip if you live far away. Usually have a great selection with the people really make a difference. Matt S.

They always have the stock they advertise, are courteous & professional, and so far all deliveries have been on time or early. Highly recommend.

Brad M. Offered excellent customer service and took the time to explain the products to me. He is always super cordial and very knowledgeable. Trulieve Lakeland also probably has the best products around in my opinion. I recommend their Northern Hash Plant for $33.00. Great Indica for the price.

the entire staff is always extremely helpful and half of the reason why I shop here, the other half is high-quality top-shelf meds, always!

Friendly staff, always welcoming and knowledgeable. Excellent selection of products, with an easy to navigate website too.

The girl that helped me was very nice and helped me find what I needed. I will definitely be going there again.