Trulieve - Jacksonville

I hate to say it, but trulieve is the comcast of dispensaries. they know we co plain but all in all we will come back. I go for the flower, so far I get the best quality for the price. anyways their customer service is just pure horrible, but on a certain day it wasnt so bad once I got in the back. Zach took care of my transaction and was very kind. If more people were like that higher up, maybe things would move along smoother.

First timer with an attitude walking in, Great attitude and feeling good about this product and the establishment. They were so nice and did not push me aside when I didn't know what they were saying. They took their time and even allowed me to call my primary and the young lady talked me through the conversation. I did not lose my place in line. Then I was called back to be introduced to my sales lady. If I asked a question that she did not know the answer, she would ask the supervisor (I think) and he would answer me so she could hear also. All in all, I would recommend my friends and strangers to check this place out. I am Happy

This was my second visit and it was amazing. Plenty of parking, plenty of seats and the front desk staff was super friendly. My wait time was 15 minutes or so and then I was greeted by Brian Bernhard who was so nice with a great smile on his face that eased my anxiety. Not being knowledgeable Brian was extremely helpful explaining everything and answering all my questions with such a pleasant attitude. I almost was not going to return after reading negative reviews, but thank God I did. Brian made my visit so easy, he was beyond helpful and had everything I wanted in stock. I hope when I return Brian is available to help me again. I hope Trulieve knows what an amazing employee they have in Brian. Thank you Brian!

I came in about 2 weeks ago ready to purchase and unfortunately I had run out of enough milligrams. So , Noah Perez, quickly allayed my worries contacted my doctor and I got right there everything worked out so I could buy my medicine. I never had to leave . Awesome. He really helped me out BIG time that day. Trulieve saved me life over a year ago.

Good location for me! And special thanks to budtender Angel, she was great!

What I dislike about Trulieve is if you don’t place an order in advance and YOU are a walk in expect at least an hour wait most of the time. Yes I have tried placing an order and that was a disaster for me... now for my last experience after my wait we had the pleasure of purchasing some flower cups from HANNAH & BRANDY. They were so professional and down to earth. THOSE TWO and your products are the only reason that keeps us coming back. Thank you ladies!

The staff members are remarkable, from the front desk to the back. Everyone is positive, with great energy. I've never had a bad experience and I've been going there faithfully since 5/19 I was assisted by Noha Perez, and he was extremely helpful, patient, & knows his the product! Thanks Again Trulieve!!!

Naimah great customer service!

I have been going to Trulieve for almost a year as I was going to another dispensary before. The product is way better when they actually have it in stock which is almost never as of the past 4 months or so. I have had three bad experiences now all in a row. They have all included but not limited to me calling them and them saying they have something then 45 minutes later when I get there they really don't have the product I drove there for. Then the last time I was there the clerk didn't let me complete my order before closing it out and taking my 500 points for my 10% discount and lying to me about it. The last time I went they again told me they had product and after 45 minutes one way of driving AGAIN, they didn't have ANY of the product they told me they had. So I message them and I get a crap load of excuses about they are growing, although they have been in business for while. Then I'm told to check inventory on truck days which I did because this is a truck day!!!!!!!! But that really doesn't matter because their online inventory NEVER matches the in store inventory and the employees know that. So I took the day off work to get my medication that they said they had and NOTHING!!!!! This dispensary is losing a customer, this is NOT compassionate care. So now I still have to battle my PTSD, Anxiety, Depression, Chronic Pain, and another really bad condition and they don't care! I'm extremely disappointed in them as they were my absolute favorite which is why I put up with the crappy service!

Fast and friendly service! Harold Watts was great. I will definitely be returning to this Trulieve!

My very first visit to this location, I was tended to by Noah Perez. He is very knowledgeable and professional. He allowed me to ask as many questions needed to find what strand was best for me. He has solely solidified my business with trulive in a very competitive/ saturated area.

Great visit. Very short wait time with only 3 people in the lobby. Lee was great and assisted in tracking down the product I wanted and answered all my question. Overall a great experience.

Zach is always very pleasant and very helpful. Love being able to preorder online because waiting in there is a drag. A more comfortable waiting room would be nice. All in all we are there for the drugs and the drugs are great!

The new Trulieve Orange Park is The Best! Comfortable, Friendly and Professional all the way! Thanks to Budtenders Will and the young lady (M) were Professional and Awesome!

Great store, with great products and selection. All of the staff is super friendly including Lee, Noah, and Zach.

Sam and Levester were amazingly patient and helpful with me and my mom. As newbies we were clueless, but everyone from the front desk associate to the manager was personable and informative. The service, selection and price points were great.

Good products but unfriendly atmosphere and the wait time is too much.

Amazing staff, selection, and service, would definitely recommend.

I just moved down here from the North East. I’ve been a MMJ patient for >4 years. I know MMJ was very recently legalized here, but here’s what they need to work on. *Get budtenders(saying this loosely as they can’t sell flower here) that actually know marijuana. If I tell you I HATE sativas, don’t suggest I get a strain like Super Silver Haze. At least learn the few strains you have on your menu *Get more inventory-If out of 100 things on your menu, you don’t have 1 indica OR hybrid, that’s a problem. And don’t lie over the phone saying you have it in. Overall for a newish MMJ program, they’re OK. I’ll be curious to try Curaleaf since I used them up north & they have some great product. But since this is literally the ONLY dispensary (besides a tiny one, with literally no menu & double the price) in Jacksonville, I’ll obviously be going back. Until something better comes, or they fix these problems. I don’t wanna sound like a bitch, but get people who don’t have to look on Leafly anytime someone asks about a strain on their menu.

Today was my quickest visit ever. Usually the wait time here is terrible. I was in and out in 15 min for online order. Zach was very nice, knowledgeable, and friendly. Now to try product...

The patient experience has become abysmal in the 18 months I have been a registered patient. Order fulfillment, surly employees, and hidden products barely touch on the scant signs of concern for patients. This was my first dispensary, but I have moved on to find effective medicine at all the other local dispensaries. Take note: When you see former Trulieve employees at other dispensaries, ask yourself why they left.

I needed to use the delivery service and Chris and Chris delivered to me they were super and gave me an awesome education on different options. Thank you both so much!

Lee was very helpful and knowledgable, great selection.

Relief you can rely on, Quality you can trust in, and Care you can Believe in. These are the pillars they rest their UX on. Friendly staff, informative, and patient with their patients. (no pun intended)