Trulieve - Jacksonville

This location is incredibly slow. Even if you use express check-in, you will still be waiting at least 30 minutes. It never fails.

I went and picked up an order and I knew that the flower would not be discounted (which was cool with me) and I am a veteran and I am also over 55, so between the two I get 30% off and when I put this order in I ordered gels (I have always gotten both of my discounts), so I picked them up I was told by the person that I cant have a discount on the candy because they were on sale (they werent, the gels cost 30.00 each (regular price is 30.00). So I called and was told that they dont discount the gels and when I mentioned that I have always gotten my discounts on the gels, the person I was talking to on the phone told me that they dont discount the RSO candy and yet there is nothing on the website stating that and that it was up the the individual dispensary to honor the senior and the veterans discount. I have heard 3 different reasons why they didnt give me the discounts. IF THIS IS HOW TRULIEVE DOES BUSINESS FIND A DIFFERENT DISPESARY. THEY DONT HONOR VETERANS OR THOSE THAT ARE OVER 55. STAY AWAY FROM THIS COMPANY. THEY HAVE GOTTEN TO BIG TO CARE ANYMORE.

This is my first time so I will be back 😊 thank you everyone who was so nice to me.

Julianna was my great bud master today. She made sure I had all I needed. Thanks again!

Best flower in town, but also the most expensive with the least number of sales and discounts. They have the worst customer service of all the local dispensaries and their facility in’t that nice. Give your money to one of the smaller operations.

Trulieve use to be the best but lately they do not have it together, especially at this location.. The last few times I placed an online order they failed miserably. The site said they had what I ordered. Apparently they did not. I wait ALL day when I could've just went somewhere else and they don't even have the decency to give me a courtesy call. Its a 2 hour drive to the nearest store for me so when they cancel my order without letting me know its very inconvenient and costly for me. My wife works retail and if it was common that her store was empty with no products she would not have a job. You can't call yourself a medical marijuana dispensary if you never have medical marijuana. If I wanted CBD I would buy it from the gas station. Also my wife doesn't sell products people need to survive. It seems like someone should be fired or management needs to be replaced at this location. It sucks to say cause everyone who works there is so nice and friendly and most know me by name.. But people being nice and knowing my name doesn't help me sleep at night and does not relieve my chronic pain so fire em. Also I need MM for my anxiety and panic attacks.. Shopping at trulieve lately has been the main source of my anxiety and panic attacks. Also if you try to chat with them online and say the word shit they claim its offensive.. LOL.. Shit doesnt even get censored on TV anymore.. and pardon my language and anger but if they had some weed then I wouldn't be angry and using "offensive language" as they say.. They are offended that I said they treat their customers like shit.. Well we are offended they treat us like shit.. They are more worried about censoring people than they are about keeping products on their shelves. Priorities. SMH.

Employees are always so helpful and patient, Jordan is so sweet and informative. He gives great info and always knows the deals! I have extreme anxiety and it's easy to talk to him.

I love the staff, some will go above and beyond helping and (very few) others just want to get you out of their face and on to the next person. The manager is awesome- she’s very attentive & empathetic when the online orders get messed up. Sadly their stock fluctuates & if they have less than 20 of a product in stock, you’ll have to go in to see if they will look for it. Some workers will others refuse. Seems like they are always having system issues or updates before major holiday sales. If they lose me as a customer- it’ll be because of 4 of my last online orders were totally whacked. If I decide to stay a customer, it’s because of the manager.

Thanks for the assistance. I didn’t no anything about a credit without your assistance I was able to use that plus saved money. Thanks most appreciate Austen Cathey. That was real!

Love the host some more then others but all pretty great at this location and most tenders are awesome

Trulieve is my spot!They took great care of me tonight w some affordable bud that's covered in tricombs and has bits of purple all through it.Thanks guys.

This is the worst dispensary in Jacksonville. The only reason to go there is for the new patient discounts, but after that don't bother with them. When I got there today no one even said hello when I approached the desk, I just handed them my card and asked for a menu. They said they didn't have one, but that someone would be with me shortly. About 10 minutes later I found it in a binder on a random table in the waiting room. I waited 45 minutes to get to the back, and of course they are out of what I wanted. They have a very limited selection in Vapes, and it is mostly strains I have never heard of. The customer service in the back wasn't bad, but it was rushed and it seemed that they just wanted me to get in and out quickly. After seeing how expensive it was for product I didn't really want, I said screw it and went to another dispensary where I was actually taken care of. I think my favorite part though is the fact that after talking to more patients these seem to be issues that everyone has, but for some reason who ever responds to these reviews doesn't bother responding to the negative ones. Good job Trulieve, for taking up useful space that another dispensary that actually cares about it's patients could use 👍.

Hello,I'm Daniel Smith and I have to write to you guys with hopes of this reaching the right people. The Orange Park location is by far the most friendliest,courteous down to earth and caring group of individuals. Incredible truly. First let's talk about the budtender Mario, he automatically told my girlfriend and I of our loyalty rewards and discounts. Took the time to explain the strains and the terpenes in each and what we can eat along with them to intensify the effects. Wow..smart man. Very educational. Then how about the product coordinator Lester he remembered us and treated us like old friends and was very kind in "hooking"us up with swag. The smiles were sincere and genuine. That made our trip from Jacksonville to Orange Park worth it. I am grateful for the hospitality. Thank you guys ...an exemplary Trulieve Location.

This is the 2nd time Truelieve has surprised me with their service. Their products have always been great but the wait times were insane. Well, not anymore. I ordered flower online, they texted me within minutes that the order was received, thirty minutes later, the order was ready and I was told to come in and get it. My office is around the corner, 15 minutes later I was walking out of Trulieve with awesome Gorilla Grapes & Mandarin Dream. Thank you once again Trulieve for outstanding customer service. Your service was untouchable last week!

First time ever to a dispensary. Angel was extremely knowledgeable and was able to recommend several products based on my needs. She was also patient and worked me through the process. Great dispensary and great operation.

Rebecca really took the time to explain everything to me. She shared the same excitement I had when it came to choosing the right products. Thanks for ReBecca I really appreciate you

My visit this morning was smooth as silk!The place was packed,but the manager,Mason,had it organized and a great flow going with all of us waiting,online and walk-ins.Every employee,from the check-in staff to the greeter who called us back to our budtendress,Hannah with the nails to die for,was doing what they do with positivity and grace!!My niece and I loved Hannah's nails,we vote monthly staff manis and nails as part of employment package,but nice hands and nails looks good on your 'tender,just sayin' trulieve....anyway,the product itself is amazing and relieving my pain.It is Master Kush O-pen vape cart,400 mg.Indica.It has helped relieve the pain on my spine.I have a tumor that will never go away.I feel like a semi is constantly parked on my back.This cart and the THC cream together is a huge winner for me as far as the pain that can literally lay me down for hours,not helping the situation.Also helps with inflammation.Shout out,Trulieve and Thanks again.Means a lot to us who hurt,please believe that one.Much appreciated!

Adam was great. Took his time to explain process on my first visit. Very knowledgeable and patient. A good experience overall.

I order home delivery well every order they ship is always missing something from the order And they don’t care they always blame on someone else so maybe you want to try another store

I have been going to Trulieve for almost a year as I was going to another dispensary before. The product is way better when they actually have it in stock which is almost never as of the past 4 months or so. I have had three bad experiences now all in a row. They have all included but not limited to me calling them and them saying they have something then 45 minutes later when I get there they really don't have the product I drove there for. Then the last time I was there the clerk didn't let me complete my order before closing it out and taking my 500 points for my 10% discount and lying to me about it. The last time I went they again told me they had product and after 45 minutes one way of driving AGAIN, they didn't have ANY of the product they told me they had. So I message them and I get a crap load of excuses about they are growing, although they have been in business for while. Then I'm told to check inventory on truck days which I did because this is a truck day!!!!!!!! But that really doesn't matter because their online inventory NEVER matches the in store inventory and the employees know that. So I took the day off work to get my medication that they said they had and NOTHING!!!!! This dispensary is losing a customer, this is NOT compassionate care. So now I still have to battle my PTSD, Anxiety, Depression, Chronic Pain, and another really bad condition and they don't care! I'm extremely disappointed in them as they were my absolute favorite which is why I put up with the crappy service!

First timer with an attitude walking in, Great attitude and feeling good about this product and the establishment. They were so nice and did not push me aside when I didn't know what they were saying. They took their time and even allowed me to call my primary and the young lady talked me through the conversation. I did not lose my place in line. Then I was called back to be introduced to my sales lady. If I asked a question that she did not know the answer, she would ask the supervisor (I think) and he would answer me so she could hear also. All in all, I would recommend my friends and strangers to check this place out. I am Happy

I wasn’t too sure of what I wanted and the man behind the register (Peyton) helped me to find the perfect strains for me, I have been smoking for years but I feel like I got high for the first time all over again. (But a bit pricy)

Tony is the greatest!

I hate to say it, but trulieve is the comcast of dispensaries. they know we co plain but all in all we will come back. I go for the flower, so far I get the best quality for the price. anyways their customer service is just pure horrible, but on a certain day it wasnt so bad once I got in the back. Zach took care of my transaction and was very kind. If more people were like that higher up, maybe things would move along smoother.