Trulieve - Pensacola

Great budtender= happy consumer My 1st time at this dispensary.. I was greeted by Nicole. She was very patient & knowledgable. Listened to my description of products I liked & gave me those products in truelieve’s version. Thank you Nicole for making my experience an exceptional one :) happy customer Chelsea ( I had the pictures of the makeup line of bud)

Tried to follow up with their customer service who was completely unhelpful, offered up an excuse, and told me the product I don't want or need anymore was in stock. Won't be returning here for a long time until they can sort out some of these issues. I have had repeated issues regarding wait times here since they began stocking flower. Placed an order for a concentrate syringe this morning at 10am and at 6pm I was told my order had still not been packed and I would need to come back tomorrow. Cancelled my order and went to Surterra and walked out with similar product in less than 10 mins. In the past I've had to just walk away from my orders because the pickup line also had an hour or more long wait. I've also noticed there's rarely more than two registers open while the hallways are still completely full of waiting patients. Minimum coverage for maximum profits is a poor business model and I'm disappointed that this seems to be happening here. I prefer Trulieve's products, but I can't justify wasting hours of my day to wait for it and will continue going to Surterra until Trulieve can improve the pickup system.

ı have Prımary Progressıve Multıple Sclerosıs & although ı'm 'home- bound, there's nothıng that could keep me away from thıs dıspensary! the employees are all knowledgeable about each of theır products & take the tıme to go over as many as you need them to.. even make comparısons & gıve great recommendatıons (that have yet to dısappoınt). only negatıve downsıde of Trulieve ın my opınıon.. ıs that the Flower runs out far too fast, every time. especıally the 'Mini's'! seems there'd be a way to adjust the ınventory & avoıd the issue altogether by now. one can only contınue to hope! untıl then, ı can only gıve 4.5 stars.

So many times I sit in the waiting and listen to clients complain about this or that . I image the complaints far outway compliments but let me put my two cents in. I have had nothing but good experiences at Trulieve. The staff is always courteous. The product is of superior quality. I do understand that the waiting time for orders can be long but I have never been given an estimated time for my order to be ready that was not accurate. My favorite way to shop is online. It's almost no significant wait. The Express service is conveniently fast. I just wanted you to know that your outstanding customer service is noticed and appreciated. Thank you. Linda

What happened to Trulieve Pensacola? I haven't been in about 6 months (not since flower was available). Not only was I surprised by the masses of people in the hallway and outside (the last time I went, you still could sit in the waiting room, fyi). I was even more shocked by how rude the front desk staff was to me and to many others waiting. I learned that online ordering is a joke and most didn't know it was still even on the web. Frustrated, annoyed, tired, whatever it was, it was unprofessional to act this way. The staff in the back (dispensing area) were all kind and helpful as usual. The vibe changed dramatically when I was called back. You will not always only be the only one shop in town with flower. I hope the powers that be offer you some relief soon. I, for one, am dreading the next time I have to return. Good Luck, Northwest Florida Retailer

Trulieve has to be the worst run medical marijuana businesses in the state of FL (for more than the reasons mentioned here)! I ordered my medication online on discount. I arrive at the store the next day (ordered at night) they do not have any of the 5 items I ordered on clearance. Then they sell me two defective Trupods (overpriced 1g cartridges made for TruStik vape). I returned 1 and have to go back to exchange for another. I have had to call them to make sure I can exchange a second time. This is completely ridiculous! You take 1 hit from the cartridge, the oil starts to turn brown, and tastes very bad. I would avoid Trulieve at all costs! High prices for crappy products!

First, I would like to stress... The staff is amazing & very knowledgeable! I've had my license about a year, and I've learned ALOT! Among other thing's, I also suffer from severe pain. If your looking for high THC products, this dispensary has the best & their prices definitely compete with other dispensaries! I've never gotten any BS products low in THC that I've gotten at other dispensaries. KUDOS!!

Hi. The reason of this message it’s communicate how disappointed I am with the Truelive Coorp. The employees at my store, Pensacola, are amazing!!. The Coorp NEEDS to get theirs s— toguether. Your oils all look the same color. That doesn’t make sense. They are veery light. They just add more of the smoke creator liquid. The liquid it’s super thin.Main subject, it is completely disrespectful that you guys create your own Volcano, call it Truelive tabletop vaporizer and charge $750 for it!!! Insane!! I bought it used for $500 and I totally regret it. Tou guys NEVER HAVE TRUE FLOWER CUPS AVAILABLE ANYWHERE!!! Why I want that expensive machine if I can’t use it!! It just feels lime a scam. You can verify with my store employees how many times I’ve been in this past weeks, every Tuesday and every Friday and they NEVER receive stuck. This is a serious medicine for me. I stopped hard Benzos for my anxiety because of medicinal cannabis and you guys are literally making my life more complicated. With 100% honesty, Agustin Rodriguez.

Their product is fine. I don't have issue with their product. What I have issue with is their discount for veterans. They only offer a 10% discount for veterans versus the other dispensaries which offer anywhere from 15 to 25% discount for veterans! I think this is pretty crappy since these same veterans fought for this country and our freedoms which allows us to have medical marijuana. The veterans (and their spouses and dependents) need this cannabis and often times they cannot afford it so every little bit helps. Even an extra 5% off of their puny little 10% discount would be a huge help to some families I'm sure! When they change that, I'll change my review.

I dislike that they never answer the phone. Any other dispensary you can get through to immediately and get info. But trulieve phone system is horrible

3 hour wait and only 1 of 6 items available after placing order. Website not updated. Unorganized.

I had an issue with a strain that I tried for the first time and even though almost half was gone, they gave me a full in-store exchange in another strain! Good job corn cob!😉👍👍

Great location, plenty of parking and seating inside. Wait times in my case are usually not bad. The staff are always helpful and friendly, but made me want to write this review was how positive my last shopping experience was. Rachel H. was at the register I was directed to and she helped me to get exactly what I needed while helping me to save some money. Her knowledge of the products is incredible but her friendliness and personality made my trip memorable. She not only remembered me from a previous trip, but remembered what I’d purchased and asked how it worked for me. With employees like Rachel Trulieve never need worry about losing customers. I will recommend Trulieve to anyone and will be back again for many more trips in the future.

Aside from waiting 30-45 minutes in the pick up line, i brought my defective pen back for a swap (that i had purchased 2 weeks earlier, and was asked to wait in line for an entire hour, even thought i was not purchasing cannabis! The waiting room has the largest, brightest flourescent lighting which immediatley triggered my migraines. Thinking it would be very busy and crowded inside the dispensary, i realized there was alot of casual talk amongst staff, and a very low sense of urgency even with a waiting room full of people who just want to get home and enjoy the rest of their Sunday.

Picked up the Blue River THC-A today. Plus a Half Oz of Jack Herer. Total came to $160 after discount plus tip. Med-tender Holly was very knowledgeable. I had a couple questions about the THC-A. The THC-A comes in a jar like Rosin. It's light beige to white color and looks like full-melt dry sift. It is dabbable. However, it lack terpenes compared to Rosin. Because of it's powder like consistency, you can easily sprinkle on a bowl or in a joint. So for me dabbing, I'll use rosin. For others who use it to add thc to their flower, it's perfect. How about the price. I like that, a half oz of great buds and a gram of high quality hash for $160 out the door.

got a text that I could order mini's online today, ordered online, got a conformation, waited all day heard nothing back, went to the dispensary and was told that my order had not been filled, was asked what they needed to do to make it right, I told the manager to sell me flower for the price of the mini's but she didn't do it, poor customer service and terrible communication between the online service and the local dispensaries, I think I will be shopping elsewhere, from now on.

I would like to praise one of your employees. His name is Skyler (not sure if it is spelled correctly). He was the most helpful since I've been using your store. I'm new to this and older. So far he's the that actually took the time to explain different strains, etc. Great job ! I feel less overwhelmed.

Trulieve never disappoints me when it comes to flower. Always on point with weight and quality. My orders are always correct and budtenders seem friendly enough. Express pick up is a breeze, I'm normally in and out within 20 minutes on a slow day and never more than an hour on busy days. Haven't had a bad experience yet!

The waiting room was packed with pickup and patients waiting to shop. Upon my arrival, I asked the front desk associate for a basic wait time for service, she (very smugly) said “a half hour or more, up to a few hours.” Of course, after this type of treatment, I receded with an “okay”, after almost 90 minutes, I finally get called to the dispensary associate. Walking into a selling floor at trulieve or any dispensary, generally multiple patients are being assisted and the process is quite fluid. When I was assisted, I was the only patient within the selling space and at least four associates were standing around doing absolutely nothing. Everything and everyone working made me feel as if I was not important and the chance that I will return is slim.

Decent variety of products and strains, which was nice to see. I felt like the questions I asked were mostly answered, but I would have liked to be more informed. My "team member" was in-training, so that is to be expected. The others were helpful in filling in the blanks, for the most part. The waiting room was super busy and unfortunately, they don't have WIFI. My number appeared on the screen, but was not announced. I had to ask the front desk what happened, and they apologized and worked me in. Pay attention to when your number is supposed to be called!

middle of the road on service a little snooty and clanish.. strange vibe in that joint but the service after the sale is outstanding 100%money back no questions asked other that how to make it right was astounding. what dealer in the past ever had a conscious right? on the whole they're decent people with the best products in town this far

I’m always satisfied with my visits to Trulieve! I usually do express ordering, which is really awesome, but did a walk-in the other day. The product is very consistent however it would be nice to see some higher thc levels. All the employees are very nice and helpful. I know there are other options now but I feel very comfortable going to Trulieve. My only complaint is they do not offer a senior discount! The stuff is very expensive and many of us seniors barely get by as it is. I still have to work 35+ hours a week.

Everyone has such great customer service and personalities! The prices are great and the product is even better 🔥

First, Trulieve's products and both, their local and long-distance support employees are awesome. Second, their products are constantly out of stock, and the local and long-distance employees are not working well together, resulting in confusion and messed up orders. Last, when they do screw up your order, take care of the issue immediately. The lady manager in Pensacola flat out blew me off after half of my order was mistakenly canceled; by her. If not for the other manager, a knowledgeable, caring guy, I would not return.