Trulieve - Pensacola

Need to speed up the process been going there awhile now getting slower everytime I go Saturday was my last visit had my order to pickup not shopping still took a an hour I was on top of the list.lobby was full when I was told rudely wait longer. Never go back!

Ridiculous wait times. They don't have products advertised on their website.

On my first visit, the greeter was friendly, explained the process, & gave me coupons. The next person, James really nice. He walked me through every product, how to use it, & what it's effects would be like. I followed his advice and slept for the first time in 2 years with minimal pain. Today, I followed his suggestions and my pain level has been about a 7 all day. OMG it's wonderful!!! I have relief, it's bringing me to tears. Thank you James! S, from Bauer Rd near the soccer fields

Jeron Davis &Vamie Kersey waited on my wife. They were very friendly and helpful. Thanks to them my wife is very happy. These guys represent this business very well.

usually good prices and selection. big mess up on my refer a friend order is why I'm lowering scores. otherwise catch their specials

Without a doubt, the best dispensary in town. Ashley Sue is amazing. She always takes the time to interact with people on a personal level, going out of her way to be nice and do anything she can to help. She cares about the patients and it shows. Carlos is always friendly and very helpful, too. Trulieve products can be hit or miss sometimes, but this kind of excellent customer service, as well as a good exchange policy, is what keeps me coming back loyally.

Anytime you get a delivery from this company, (this is for Okaloosa and Santa Rosa/Escambia counties) I highly suggest that you do the math yourself, including discounts/loyalty points. As well as watch out for delivery fees being added back onto orders where it was waved. Even if you tell them on the phone, they still ALWAYS tell you the highest total. If you speak up they then have your discount total. My ignorance has likely cost me a TON!

I had an Awesome experience with Kai! Thanks for the help and all the info. I'll be back soon.

I have been a Trulieve customer for over 3 yrs. The ONLY reason I have stayed loyal to Trulieve is because of one employee, Ashley Chainberlain. She constantly goes above and beyond her "job". She cares about her clients. She knows my allergies and only offers me what I can have, even I can't keep up with all of them! Without Ashley Chamberlain, I would have already left.

Kai is great at her job :) Very helpful, knowledgeable, and friendly

Need More In Town They Winning Rite Now

Ben R was great! I did feel a little bad about taking up so much of his time on my shopping trip yesterday. He went over so many different product choices with such patience I could not ask for better service! Thx

Ashley Sue & Gwen Briggs were AMAZING helping me sort out my online order and making sure I got the best deals! Trulieve has always been my favorite, never disappoints!

Kate and James were so welcoming and helpful. They made me feel like they actually cared. We laughed, shed tears, shared memories and gained a better understand of the inner workings of the universe. Highly recommend. 5 stars

High quality products and great staff. James was friendly and knowledgeable, especially for my first order.

James was extremely helpful, patient, and informative. Great place, professional atmosphere.

Placed order online got the text it’s ready! Get there one person in lobby lady says 30 min wait .. an she began trying to talk over me I’m not your child! She doesn’t have the skill to handle people. I left went to your competitor I was in and out in about 7 mins.. so quit trying to focus on your hourly financial income your just causing us patients to spend there hard money else where because of your bad service. It’s become the hood store with just a popular name none for bad service now.. I sent y’all my email last time I had a bad experience and I got no reply. Thanks

Gabe was the man at Truilieve! he was super helpful and friendly. I alway hit him up!

they can't keep up with demand, so they are always sold out of most items. wait times are ridiculous. and even if you decide to do delivery, you will wait no less than 3 days to get your stuff, but your account will always tell you delivery is the next day. thats definitely a lie, and when you talk to them they say someone will call you to setup delivery, thats a lie too, they just call to tell you it will be there today, and you just hope you don't have to go anywhere. I would avoid this place, if you can!

Pathetic situation, to say the least. Opened 10 or 20 new stores and can not supply the ones that are open. Not a good way to do business, but make it look good for investors and just keep a bare amount of Flower, tinctures, then the website upgrade, doesn't let you order. I am one of the early Medical Med Veterans, that have seen a never ending supply decrease during Trulieves expansion.

Great budtender= happy consumer My 1st time at this dispensary.. I was greeted by Nicole. She was very patient & knowledgable. Listened to my description of products I liked & gave me those products in truelieve’s version. Thank you Nicole for making my experience an exceptional one :) happy customer Chelsea ( I had the pictures of the makeup line of bud)

I used the Trulieve in Destin but went to the Pensacola location for a certain strain and expected to have same service but not so much. The guy was nice but seemed to be in a hurry and not very helpful. If I didn’t know what to ask for, I would have been lost. He didn’t tell me anything about products. They were out of one of the strains I needed, he didn’t tell me about any comparable strains and when I asked he seemed to rush so I just stopped asking questions. Didn’t want to feel like an idiot. Also they had a sale going, I wasn’t informed but I saw a paper by his computer and asked what all they had marked down and he ‘wasn’t sure what they had left’. Not the kind of service I got in Destin and I drove an hour to the Pensacola store so it was kind of a bummer. I’ll stick with Destin.

I am a frequent truliever! I bounce back and forth between here and one other dispensary. However this particular dispensary has med tender TEVIN here. I need to give props when they are due. Tevin is probably my favorite med tender. He is SO warm and friendly. He is EXTREMELY HELPFUL and KNOWLEDGEABLE! His positive vibe and giant smile are so wonderful and infectious! Very genuine happy person. If ive had a crappy day and I end up coming in and TEVIN. Is my med tender then I ALWAYS leave A Happy satisfied patient!!!!!! I'm so glad y'all got yourself a Tevin!!!!!!!! I'll keep coming back to see tevin and that smile. He really does make my day. Thanks trulieve!!!! Now we just gotta keep up on that ground flower! Sold out state wide!!!!!!!

I dislike that they never answer the phone. Any other dispensary you can get through to immediately and get info. But trulieve phone system is horrible