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Trulieve - Pensacola
3119 North Davis Highway, Pensacola, FL
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- ATM
- Medical
- Storefront
- ADA Accessible
- Veteran Discount
4.5 out of 5 stars31 reviews
Quality | 
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When they have flower in stock it is very good stuff. Seems like they have a hard time with keeping a selection in stock 😑. I have tried these guys 3 times, each time I got stuff but was not what I wanted
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First, Trulieve's products and both, their local and long-distance support employees are awesome. Second, their products are constantly out of stock, and the local and long-distance employees are not working well together, resulting in confusion and messed up orders. Last, when they do screw up your order, take care of the issue immediately. The lady manager in Pensacola flat out blew me off after half of my order was mistakenly canceled; by her. If not for the other manager, a knowledgeable, caring guy, I would not return.
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00
What happened to Trulieve Pensacola? I haven't been in about 6 months (not since flower was available). Not only was I surprised by the masses of people in the hallway and outside (the last time I went, you still could sit in the waiting room, fyi). I was even more shocked by how rude the front desk staff was to me and to many others waiting. I learned that online ordering is a joke and most didn't know it was still even on the web. Frustrated, annoyed, tired, whatever it was, it was unprofessional to act this way. The staff in the back (dispensing area) were all kind and helpful as usual. The vibe changed dramatically when I was called back. You will not always only be the only one shop in town with flower. I hope the powers that be offer you some relief soon. I, for one, am dreading the next time I have to return. Good Luck, Northwest Florida Retailer
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00
The waiting room was packed with pickup and patients waiting to shop. Upon my arrival, I asked the front desk associate for a basic wait time for service, she (very smugly) said “a half hour or more, up to a few hours.” Of course, after this type of treatment, I receded with an “okay”, after almost 90 minutes, I finally get called to the dispensary associate. Walking into a selling floor at trulieve or any dispensary, generally multiple patients are being assisted and the process is quite fluid. When I was assisted, I was the only patient within the selling space and at least four associates were standing around doing absolutely nothing. Everything and everyone working made me feel as if I was not important and the chance that I will return is slim.
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00
Tried to follow up with their customer service who was completely unhelpful, offered up an excuse, and told me the product I don't want or need anymore was in stock. Won't be returning here for a long time until they can sort out some of these issues.
I have had repeated issues regarding wait times here since they began stocking flower. Placed an order for a concentrate syringe this morning at 10am and at 6pm I was told my order had still not been packed and I would need to come back tomorrow. Cancelled my order and went to Surterra and walked out with similar product in less than 10 mins. In the past I've had to just walk away from my orders because the pickup line also had an hour or more long wait. I've also noticed there's rarely more than two registers open while the hallways are still completely full of waiting patients. Minimum coverage for maximum profits is a poor business model and I'm disappointed that this seems to be happening here. I prefer Trulieve's products, but I can't justify wasting hours of my day to wait for it and will continue going to Surterra until Trulieve can improve the pickup system.
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00
So glad they are close and convenient
Dispensary said:
Thanks for taking the time to review us!
Thanks for taking the time to review us!
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10It's dank
Dispensary said:
Whoop!
Whoop!
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00
Great experience! Trulieve needs to stock stores with additional accessories like additional concentrate tools and splatter caps. Also Delivery Service was right on time. Thanks
Dispensary said:
Thanks for this feedback! We are happy we could make this an enjoyable experience!
Thanks for this feedback! We are happy we could make this an enjoyable experience!
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10
What a great experience for my first time at the location
Everyone was very friendly and informative
Thanks for a great experience
Dispensary said:
And thank you for the great review! We hope to see you again soon!
And thank you for the great review! We hope to see you again soon!
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00The team here is superb & products get better and better
Dispensary said:
Thanks for the love, Googleymoo!
Thanks for the love, Googleymoo!
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