The customer service was okay, the storefront seemed oversized with lots of open space. Not the most appealing layout.
I was underwhelmed by the concentrate & cartridge pricing/selection for a shop that holds a name leading consumers to believe they specialize in extracts and concentrates.
I enrolled in their customer program to get 20% off 1st purchase, wich certainly helped. Still the cartridge selection seemed pricey & so did the concentrates. During my visit I didnt see any "Xtracts"that blew me away. Customers shouldn't have "seek out" promotional hours, or dates to get a fair deal.