Purchased this almost 2 months ago. I ran 3 successful batches. Then when i tried to run a butter batch the machine did not shut down as it should. The next butter batch boiled the butter - ruining the batch. Distributing the initial cost over the successful batches, each batch cost me just under $100.00 to run. Having spoken with representatives of MBM it seems that these are common problems (they have a "reset" procedure). I am guessing that the Chinese labor they are using aren't good at their job....
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Bought $174.00 bundle. Late delivery left at door, no chance to refuse. Was promised 30% refund.Kendra Pilson, Customer Service said there was no purchase, no records of e mails. I sent proof, everything requested. Jessica Freyn, Office Manager, has yet to respond to proof sent. Fixed income, disabled vet. They stole from me.
Great product and really worth the price. 220 V version is also available around the world and in South Africa at www.aeradix.co.za
This machine is CRAP!!Handle will break on you right away--BEWARE!!!!
Great machine, works as advertised but beware! When a part breaks (pitcher) after the warranty period the manufacturer refuses to sell parts. Their only offer is a slightly reduced price. Seems like a real waste and is certainly not friendly to the environment when you have to throw all your perfectly good parts (motor, etc.) in the landfill. You would think that a company that is in this industry would be a bit more sensitive to these issues. Try the mighty fast herbal infuser …………… equal product, less money and a company that truly has customer service.