Southwest Organic Producers- Montgomery
6/5/2021
Regarding the Roswell, NM location. Shake was literally water leaves and stems. Overpriced especially for what it was. Immediately after seeing the product I returned to the store to request a refund for the product that was completely unused as it was a complete rip off. The manager wanted to refund me for a different product with a different price and allow me to keep the original product. After explaining that I didn’t want that product because it wasn’t at all what it should be, I also didn’t want to be refunded for something I didn’t purchase, what I wanted was the money back that I paid in exchange for the subpar product that they sold me. The product was prepackaged so that the product couldn’t be seen prior to purchase. Eventually they did returned my money after going back and forth with the store employee and manager. I was warned that this was a one time thing, that I couldn’t get a refund again ... no worries... doubt I will ever go back. They are providing a medicinal product to patients, without a doubt they should be held to a higher standard. Wondering were the quality control for medical grade product has gone?