H........r

I've been dealing with Sara at Insa. Nice young lady. I bought a defective cart 7/31/24 from Restore in E. Petersburg PA. I called Insa last week when the cart stopped drawing. Per instructions I sent a picture of the cart and my receipt. I received the Insa return/exchange form then proceeded to the dispensary, (Restore, East Petersburg, PA) only to be told that I must have the original packaging. I can understand that as the ideal protocol, but ideal doesn't always work out. I have been an MMJ patient since 2018 and a long time Restore customer, as well as Insa. Of course, Insa blames Restore, and Restore blames Insa. This is not customer service, it is customer disservice! All it takes is for Insa to give them a credit and instruct them to replace my cart with one that works. and don't tell me "you can't." You choose not to. This is probably a waste of my time because if you cared this would have already been fixed. All this, over your wholesale cost of a cart! Wow! But remember, bad news travels 10x faster than good news! I'm forced to check a box below, but I don't mean it!!!

When it works, it's a 4 star product. Unfortunately, that can be hard to predict. Too bad. I wanted this to be good.