Restore Dispensaries - East Petersburg

welcoming atmosphere

I've been dealing with Sara at Insa. Nice young lady. I bought a defective cart 7/31/24 from Restore in E. Petersburg PA. I called Insa last week when the cart stopped drawing. Per instructions I sent a picture of the cart and my receipt. I received the Insa return/exchange form then proceeded to the dispensary, (Restore, East Petersburg, PA) only to be told that I must have the original packaging. I can understand that as the ideal protocol, but ideal doesn't always work out. I have been an MMJ patient since 2018 and a long time Restore customer, as well as Insa. Of course, Insa blames Restore, and Restore blames Insa. This is not customer service, it is customer disservice! All it takes is for Insa to give them a credit and instruct them to replace my cart with one that works. and don't tell me "you can't." You choose not to. This is probably a waste of my time because if you cared this would have already been fixed. All this, over your wholesale cost of a cart! Wow! But remember, bad news travels 10x faster than good news! I'm forced to check a box below, but I don't mean it!!!

My go to place! Feels like visiting family and they usually have the best flower and deals! You guys rock!

Knowledgeable, friendly, healer helpers… First experience at this dispensary and i could’ve gotten banned by allowing another patient to come in with me (first timer here, the mom looked harmless don’t come at me) and that was stopped before she set her set of feet at the front, I thought I was going to get her angelic ass and myself kicked out. Any who the Gent at the desk quickly handled that situation with professionalism and kindness, He made me aware of the rules. After making it through phase one I was welcomed at the greeter desk by a lady that was all smiles (it’s a motto they live by, they all sported amazing smiles) so she put me in the system and handed me a tablet to do a short 2min survey as I waited at the lobby for my name to be called. No kidding as soon as I handed that back the door opened and I was welcomed by Char. This individual had so much patience and understanding because I knew NOTHING (if me coming in with another patient didn’t give anyone that clue to begin with) so he asked me the if I knew what I was looking for. I explained my symptoms and then I was showered with all this knowledge and I was shown ALL the products they had to help me with my symptoms. My head was buzzing with the overwhelming quality of choices… Char’s patience is GOLD seeing people just walk in grab and go, here I was camping at the station. Char was all smiles, so any who I was recommended this wonderful strain … Day 2 update; I was medicating as I was writing this yesterday and IT WORKED after going over a month without being able to hold food down, Char nailed it. Thank you for providing me with the perfect strain to help me hold it down. I woke up feeling energized and without nausea. So yes, 10 stars all around. Clean, organized and stocked establishment, powered with friendly, welcoming, knowledgeable and dedicated healer helpers at your service at the East Petersburg Restore dispensary. Thank you for this wonderful experience not only to Char but also to every individual that I encountered. You’re all absolutely amazing and gratefully appreciated. Looking forward to coming back.