K........Y

This is the third shop I visited after legalization, and the closest to home for me. The prices are comparable to other shops I’ve been to, quality was generally a bit lower aside from cartridges, relatively high staff turnover. After years of going here and bringing friends when they were in the area, I purchased a cartridge on a Friday night for a weekend trip to the peninsula. I arrive to my destination... it doesn’t work. I tried two batteries, nothing. I called right at opening on Monday, knowing I’d be just outside of the 48 hour return window. They informed me that they would not allow for exchange or refund. I emailed the owner, explaining the situation (the completely unusable product and my weekend without ability to use it, my contacting them as soon as they opened after getting back late Sunday, my being a client since they opened...) and requested a reply within 48 hours. A month later, and I still have no reply. I already went further if I wanted a better experience. Now I will for ANY experiences. Would NOT recommend.

Great selection, consistent quality, reasonable prices, knowledgeable staff. They are big, and it's regularly busy (generally making me want to get in and out of there), but I haven't felt rushed through if I have questions about something I haven't tried before. After some extremely poor service nearby, this has become my go to spot in Kirkland.

This location is fantastic. Consistently good product, knowledgeable staff, nice environment. I would come more if it were closer to home. That said, I've gone out of my way more than a handful of times just because I knew it'd be a positive experience.