The Novel Tree - Bellevue

Thank you for including at least some of the COA information for flower on your menu! Having the terpene profiles when available is such a helpful and refreshing addition!! You are appreciated.

I wanna start off this by saying I’ve been coming here for almost 5 years at this point never left a good review because I never thought I would have to because this store is very exceptional but the situation that I had to deal with today was completely unacceptable, It was just another routine day for me ordering in the store, then checking out, but when I went to check out the lady in question “J’DA” that was assisting me first off her vibe just seemed very unwelcoming to me unfortunate because she’s checked me out in the past but today felt different, So when checking out, I went to my car to check the items like I always do to see if I have them all but today I didn’t have the joint that I ordered alongside with my cartridge so I went back into the store to inform her then, she asked if I can check my car again, which I accepted And checked again My order still wasn’t there Then I walked into the store as third time To ask for assistance and at this point “J’DA” Was being really combative and argumentative to me When my simple request was, can I get a refund The item that I PAID FOR Once again she requested for me to check my car my person And the surroundings to which, I complied To yet again My order still wasn’t anywhere to be found So for a fourth time I had to convince/argue with “J’DA” to give me my order THAT I PAID FOR She ended up giving me my Order But did so in a very condescending fashion overall, this was a very Surreal and shocking moment For me because I’ve been coming here for 5 years ,I definitely know that I will not be checking “J’DA”no longer.

Often an organization succeeds based upon the performance, knowledge, effort, and wisdom of one or two key individuals. Without these key individual participants, the organization would likely and very simply drift into obscurity along with the hundreds of others. Matt Kovarsky overwhelmingly made Novel Tree the place of choice of hundreds of medical and recreational users in the greater Seattle area. We heard recently that Matt Kovarsky is no longer with Novel Tree as of November, 2023. While his defining contribution will and can never be fully undone, Novel Tree will never be even close to the same store that it was with his presence. Matt Kovarsky was THE SINGULAR REASON we chose Novel Tree for so very many years. Now that we hear that he is gone, we find it quite hard not to look for another dispensary. Matt Kovarsky, you will be sorely, sorely missed! Does anyone know where he has gone?

Very helpful bud-tender in the recreational and medical side of the store. Thank you for answering all my questions and for helping me learn more about this plant!