The Mint Cannabis - Tempe
6/12/2021
If you are thinking about using mint dispensary, I would caution you to think twice. If you are considering mint dispensary drive thru, I would dissuade you completely. Tonight, I visited the mint drive through for the 4th or 5th time, I use this for the convenience. Tonight, unfortunately, the level of ineptitude was off the charts. Issue one; I ordered $161 worth of pot products, to align with mint’s Friday “deals”. I ordered several BOGO edibles, BOGO carts, and some flower. The deals: spend $125 get an edible, spend $150 get a free cartridge. Great I rang my bill up to $161 pretax. Unfortunately, I am a rec patient. The drive thru bud tender said I get to choose one or the other. Second issue, they over charged me by 20 dollars, I explained the price was wrong and my total should be about $206 with tax added in, but they insisted on charging roughly $227. The drive thru attendant wanted nothing to do with this error… He informed me it was illegal to open the paper bag to check my order. The third issue was the discrepancy in price. I ordered several BOGO edibles, and they did not take those off the receipt. In the end, I paid for the “Bogo” chocolate bar. Apparently, mint does not want you to get the correct products or verify products. just move you along as fast as possible. After being unresponsive to my issues, I was forced to go inside. Inside I was told I could only get a $20 dollar credit to my account, no further considerations for their own errors. I was informed; to get a cash refund, I would have had to bring all the product back into the store. I cannot begin to express my displeasure in mint. In the long run, I paid an extra $20 dollars, and missed out on a free edible. It is going to be a real shame if I give them a second chance and $20 dollars is not credited to my account. But that seems far-fetched after tonight. There is zero customer service at mint. After tonight, it lacks convenience as well. If you take one thing from my review, Check your receipt. Check your bag. It is bad enough the prices they charge, without “in error” ripping you off.