J........s

Regular customer. Went in to buy product that was listed on their website, written on the in-store white board and also sitting on the shelf. As the cashier was ringing me up, some lady, rachael, comes out from the back and tells me that I can't actually buy it because it's not "scanned into inventory." (But was for some reason listed on their website and HAND WRITTEN on their whiteboard in two different places) She disappears into the back without so much as an apology and I leave. I call in about ten minutes later to speak with a manager. The girl who answers says there are no managers on site. I ask to speak with rachael, but the girl refuses. She then tells me what happened earlier was a technical glitch and it's just not a big deal. Still refused to sell it to me though. I tell her that's really bad business, advertising something then refusing to sell it. It's a big deal to me. She tells me she knows because "they" are all standing around discussing it. I restate that that's really shitty business and I can hear the owner in the background say angrily, "tell him to come down here and get it then." Such a childish way to handle things, telling me theres no management when the owner is standing two feet away. It's rediculous that the owner was standing right there and didn't just step up and handle the situation. That made it very clear to me that the ownership doesn't care about my business or loyalty.