H........n

I've been shopping here since I got my medical card in 2015. they have always had quality strains at reasonable prices, but their menu got pretty short a few months ago, with only 8 strains to choose from. They fixed that and now (12/24/17) they have 40 strains to choose from. They also have a rewards program, but I didn't keep track and the last time I was there they told me i had enough points to get an eighth of my choice, so i chose Weed Bros. OG by NLVO at 28% THC! its a sweet indica, and retail is only $45. this is one of my 4 "go-to" dispensaries, chosen over the years i've had my medical card.

I called before I drove down to Blue Diamond to be sure they had the strain I wanted in the THC content I wanted. I was told the THC was 25.6%. When I got there, I asked the budtender if the strain was still at 25.6%, he said YES! I bought 2 eighths, got home and found out the THC was 23.9%. I called back and all I got was "different batches has different THC contents." I said that I knew that, but I specifically asked a human budtender twice about the THC of the PACKAGES I WAS BUYING. They advised me to stop the cashier before she rings anything up, and inspect the packages I was actually getting. I WILL ALWAYS DO THAT, AT THIS DISPENSARY. Whenever other dispensaries have sold me something inferior than what I ordered, they offered me a gram of some strain for each eighth I bought, or a pre-roll for each eighth to compensate me. But all they offered was "too bad, it happens, tough situation." STOP THE CASHIER AND INSPECT WHAT YOU'RE GETTING.

Releaf is a highly professional dispensary, with compassionate, knowledgeable people. I had the problem with the 1/2 oz, and had only discussed it with a budtender, who didn't really understand the situation. I went back and asked to see the manager, and Danielle came right out, she knew who I was and how much business I do there and she just asked "What can I do to make you happy?" I had a sheet of paper with calculations of THC contents and quantities and I gave it to her, with the conclusion that I would be made whole and be delighted if they would give me another 1.9 g of the lower THC. She gave me 2 g of the higher THC. So now I've been shopping there happily for over 2 years, and this last incident proves their commitment to integrity and going the extra mile for patients. They are a solid gold 5.5 stars, I can only give 5.